B1 Head of Process Solutions

仕事内容

Mission

This Includes Liaising With Agfa’s BU’s At a Senior Management Level And Facilitating Cross-process Prioritization Discussions

The Head of Process Solutions is responsible for the IT demand management, delivery and relationship management processes. This person also has all the know-how and monitors Agfa-specific processes.

• Defines and establishes the IT demand management and relationship management processes and aligns them with the business and ESP

• Provides support to the process solutions organization, reviewing projects, portfolios and proposals
• Maintains strong relationships with business unit leaders and provides proactive proposals to the business for continuous improvement and innovation
• Manages relationships with external service providers, ensuring the delivery of all solutions across the full systems development lifecycle; serves as the ultimate escalation point for all process solution projects
• Ensures delivery of level 4 support (exceptional requests the ESP is unable to resolve) via the process solutions organization
• Holds accountability for development of high-quality solutions at the best possible cost and timeframe.
• Supports the implementation of the target architecture
  
  

Job

Strategy and target architecture

• Develops understanding of multi-year business goals across all units and drives complementary multi-year IT investment plans (together with ICS Finance)
• Regularly reviews the target architecture to ensure it is consistent with business’s changing needs and technology opportunities and provides input to the enterprise architecture function
• Defines and implements the organization’s IT roadmap to take the organisation from the as-is state of architecture to the target architecture in the most effective way, balancing cost versus time
• Supports governance processes (set by enterprise architecture) that ensure compliance with the target architecture across all areas of the ICS business
• Provides a principled way for non-compliance to occur if there is a true need, and to bring that non-compliance back into compliance
• Manages out non-compliant applications and infrastructure over time to reduce costs.
• Fosters innovation and bring technical improvements and opportunities to the business
  
  

Demand management and delivery assurance

• Maintains an overall portfolio view of business change, including recognizing impacts and dependencies and enabling synergies by leveraging ICS and ESP resources
• Maintains the overall ICS roadmap and facilitates cross-process (e.g., customer experience vs collaboration) prioritization discussions
• Engages and collaborates with business unit leaders to identify strategic and innovative uses of technology to drive business growth and profitability
• Reviews portfolio and investment plans for each business process category and input into Agfa’s budgeting cycle, balancing IT supply with demand
• Approves project funding and monitors overall portfolio spend incl. alignment to ICS strategy
• Defines and establishes the IT demand management processes and aligns them with business, ICS and ESP.
• Holds ultimate accountability for the delivery of all process solutions and the handover of projects to live operations.
  
  

Relationship and communication

• Defines and establishes the Relationship management processes / guidelines and aligns them with business, ICS and ESP
• Evolves the relationship structure between the business and vendor at a strategic level and a tactical level in order to create added value
  
  

Team management

• Provides direction to senior process managers, including reviewing project plans and deliverables, providing support and resources required in implementation and signing off key projects and escalated requests
  
  

Level 4 support

• Ensures retention of select functional knowledge to support ESP in the most challenging incidents & problems by identifying the critical areas to retain and making sure his/her organisation absorbs the knowledge
  
  

Profiel

• Master’s degree, ideally in IT related domain, or equal by experience
• 15+ years of experience in business relationship management in an enterprise environment
• 7+ years of experience in project / program management in IT, including managing demand and developing business cases
• 7+ years of experience in managing and collaborating with third-party external service providers
• 5+ years of experience in the business processes within Agfa or a comparable organisation
• Understanding existing systems and technology
• Understanding business organisation and practices (approaches, culture...)
• proven leaderships skills, you are capable of inspiring stakeholders and building trust
• Focus on results and can adapt yourself in a strong changing environment.
• Good communication skills and are fluent in Dutch and English
  

Agfa has recently announced to outsource the major part of its IT activities. As a consequence, we have couple of very interesting job opportunities.

Come and join us on this exciting journey.

Location: Mortsel

Our Offer

We offer a function in a fast-paced environment, and the possibility to build further your career. You will have the opportunity to work with talented, dedicated teams, get training and development programs. We also offer a competitive salary and extra benefits.

If you want to be part of this experience, "we’ll take you there"!