C002402 Asset Provisioning Technician (NS) - THU 6 Oct

仕事内容

Deadline Date:Thursday 6 October 2022

Requirement:Asset Provisioning Technician

Location:Mons, BE

Full time on-site: Yes

NATO Grade:A/70

Total Scope of the request (hours): 400

Required Start Date: 7 November 2022

End Contract Date: 31 December 2022

Required Security Clearance: NATO SECRET

Duties & Role:

Under the direction of Section Head Technical Service delivery, the incumbent will perform duties such as the following:

• Ensure, through close collaboration and coordination with internal and external customers, that the Agency’s IT services meet the end user’s requirements
• Make Purchase Requests and make sure local stock is available and an overview of the present stock is available.
• Create and follow up on new purchases through the financial system EBA
• Align with Registry for transportation
• Test and deploy client patches, software upgrades, and test new applications;
• Support and maintain end point protection on client devices and their infrastructure;
• Provide 2nd and 3rd line IT Service Desk remotely or on site for client devices such as work stations, laptops, and smart phones.
• Support and maintain remote access and VPN technologies for client devices;
• Install, maintain and operate the full range of computing, printing and network devices required to deliver systems and services for customer office automation.
• Install and configure for use, COTS software on networked and standalone workstations.
• Install and configure network client software on LAN workstations.
• Configure local server software and configure special peripheral devices.
• Create, maintain and troubleshoot user access issues for static and mobile devices.
• Work with Organisational Units in Active Directory and Group Policy.
• Woking with McAfee EPO on the Data Los Prevention access list.
• Execute support requests, work orders and other tasks.
• Prepare software packages for automatic deployment.
• Contribute to IT Security compliance and remediation.
• Contribute to incident, change, configuration and asset management processes through ITSM toolkit.
• Perform Security Compliance Patching of Workstations and Servers.
• Perform Monthly Patching of Workstations and Servers.
• Maintain and set the user ACL for Shared Network and Group Mailbox.
• Update user machine software and applications as required via SCCM with AFL SW Approval.
• Working with smart card or USB tokens to authenticate users and securely access domains..
• Perform other duties as may be required.
  
  

Requirements

Skill, Knowledge & Experience:

• The candidate must have a currently active NATO SECRET security clearance.
• Higher vocational training in a relevant discipline with 2 years post-related experience.
• Alternatively, a secondary educational qualification with 4 years post-related experience.
• Computing Technology Industry Associating (CompTIA A+) or Microsoft Certified IT Professional.
• Proven Experience working Microsoft System Centre Configuration Manager.
• Proven Experience working with Active Directory Objects, user accounts and permissions.
• 2 years’ experience working in an ICT CIS environment.
• 2 years’ experience supporting IT users, desktop hardware and software.
• 2 years’ experience working in an IT administration role.
• Knowledge of the capabilities and deployment of Personal Computers (PC).
• Knowledge of current operating systems and office automation software.
  
  

Desirable Experience and Education:

• Prior experience of working in an international environment comprising both military and civilian elements.
• Knowledge of NATO responsibilities and organization, including ACO and ACT.
  
  

Language Proficiency:

• A thorough knowledge of one of the two NATO languages, both written and spoken, is essential and some knowledge of the other is desirable.
  
  

NOTE: Most of the work of the NCI Agency is conducted in the English language.

Competencies or Personal Attributes:

• Delivering Results and Meeting Customer Expectations: Focuses on customer needs and satisfaction. Sets high standards for quality and quantity. Monitors and maintains quality and productivity. Works in a systematic, methodical and orderly way. consistently achieves project goals.
• Adapting and Responding to Change: Adapts to changing circumstances. Tolerates ambiguity. Accepts new ideas and change initiatives. Adapts interpersonal style to suit different people or situations. shows an interest in new experiences.
• Relating and Networking: Easily establishes good relationships with customers and staff. Relates well to people at all levels. Builds wide and effective networks of contacts. uses humour appropriately to bring warmth to relationships with others.