Customer Success Director

☞ Wijs

見る: 120

更新日: 16-11-2025

場所: Ghent East Flanders

カテゴリー: 金融/銀行/株 マーケティング/ PR 生産/操作

業界:

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仕事内容

Do you like to build the foundations for a solid sales strategy? Do you enjoy collaborating with and leading a team of passionate and strong sales professionals? Do you thrive well in a creative fast paced change environment? If you nodded three times, then you might be the Customer Success Director we’re looking for!

What you’re working day may look like

You are responsible for setting out the customer service and sales strategy of Duke & Grace in line with our strategic company goals, meaning:

  • Together with your team you set up a sales organization with performing and agile processes in new sales, accountmanagement, strategic consulting, lead generation, brand management, external communication, service development & - management
  • You develop and discuss the yearly commercial plan, goals and budget, targeting aligned investment decisions together with the company management
  • You develop a performing organization balancing cost efficiency, agility and quality at the same time
  • You manage the budget by organizing the sales activities in accordance to the agreed results in the financial plan
  • You lead a strongly connected team of commercial talents, that works at a strategic customer level and teams up closely with marketing teams, creative and development studio’s, planning and support teams
  • You coach your sales management and put the right talent in the right roles. You foster a team culture where motivation, collaboration and excellence go well together
  • You inspire potential or existing customers with your knowledge and experience, convincing customers to do business with Duke & Grace
  • You are an evangelist and stimulate knowledge sharing of the latest market trends, both externally and internally
  • You maintain a network of strategic contacts, key accounts, business partners, prospects to build a long term relation and realize the sales targets
  • You report to the Managing Director and work closely together with the executive team representing the other core domains

What you have today

  • You hold a master’s degree and have at least 5 to 7 year’s experience at management level of a similar company size
  • You have a strong strategic view and business acumen skills
  • Experience with digital marketing expertise like UX/UI, web development & design, performance marketing, creative production and digital transformation, are considered a plus
  • Business development and value creation thinking is your second nature
  • You have a strong sense of customer focus and an entrepreneurial mindset to build partnerships (externally and internally)
  • You have strong people management and coaching skills. As a true inspirer you have strong empathy skills, with a collaboration focus. You are able to motivate and enable growth, so you get the best out of the sales team
  • You are a true results seeker with a strong drive and ambition to show results
  • You balance both innovation and optimization of existing processes
  • You collaborate smoothly with all parts of the organization
  • You act from values like team collaboration, fun, integrity, respect and consistency
About us

You will work in a full-service communication agency that has creativity, strategy and technology in its core, while being surrounded by other experts. Duke & Grace is a company that focuses on creating tailor-made marketing and communication solutions for Belgian heroes, such as Samsung Benelux, Lidl, Infrabel ... You will closely cooperate with these clients to form a deep understanding of their needs.

You’ll grow beyond your day-to-day experience. We provide the opportunity for peer coaching and personalized education plans. Daily learning opportunities will be within reach as well as the opportunity to attend events and conferences of your choice.

And last but not least:

  • We provide great working conditions - just scroll through our social media.
  • You get a market-competitive salary, supplemented with interesting fringe benefits (company car, meal vouchers, eco vouchers, group and hospitalization insurance, a mobile phone with subscription, a Mac with internet allowance, unlimited access to water/coffee/tea/fresh fruit and soup on Wednesdays and a yearly opportunity for a salary bonus).
  • You have flexible working hours and the possibility to work from home.
  • You have six days off work per year, pursuant to the Reduction of Working Hours Act. So, you have a 39-hour workweek.
  • Every year, we organize a Community Day, where we do some meaningful teambuilding and help out a good cause.
Sounds interesting? Well, what are you waiting for?
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締切: 31-12-2025

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