Customer Success Specialist

☞ BePark

見る: 145

更新日: 26-11-2025

場所: Brussels Brussels Capital

カテゴリー: 経営管理 機械/技術 メンテナンス 売上高

業界:

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仕事内容

Department presentation
Main Mission of the service : Develop new lines of business and new markets/sales strategies
Positioning the agent in the department’s organizational chart :
The CSM reports to the Business Solutions Manager
The CSM interacts with other CSM, sales, product and operation organizations for commercial support and information exchange
He is also in contact with customers in pre and post sales activities (onboarding + post onboarding)

Missions and activities of the position
Purpose of the position : Increase Platform (BePark parking management system software/ SaaS) adoption and adherence (pre and post sales; revenues being a positive externality, not the primary goal of customer success)
Main missions and activities of the positions

Mission :
Provide technical and product expertise about our software solution in pre and post sales activities
Support customers along their journey with our software solution (onboarding, support, development)
Support commercial activities through sales enablement and empowerment regarding our software solution (upsells, tools, processes, RFPs, etc.)

Activities:
Provide commercial and technical expertise in pre and post sales activities (e.g. RFPs, matching customer ‘s needs with our solution, etc.)
Onboard and support customers on our solution; develop customers (train, collect feedback, inform about upgrades, interesting outcomes for them, etc.)
Liaise with the product team to communicate customer needs and suggest upgrades or additional features to meet existing or upcoming requirements as well as to validate releases and new developments before they are launched
Develop & maintain market knowledge to keep approach & offer relevant and differentiated (e.g. competition, market trends, customer needs, etc.): market research, competition analysis, gathering customer needs, etc.
Deploy and update accordingly relevant tools, processes and strategies to foster sales activities: product documentation, sales documents, etc.; establish best practices
Lead sales activities out of actual sales zones: end-to-end sales process management with leads and prospects out of the zone.

Hard skills

Product & market knowledge
Expert at customer management
Experience with sales techniques
Use of standard sales and presentation tools
Analytical Soft skills
Good commercial acumen and awareness of what improves business performance
Efficient communicator, with a high level of interpersonal skills, ability to present to audiences
Creative, decisive, high energy and ability to energize and encourage others
Team player, capable to work autonomously
Sense of responsibility
Requirements
Experience in SaaS sales and or customer support/CSM
Proven experience developing and executing strategies for sales growth/customer development
Fluent in Dutch, English; proficient in French
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締切: 10-01-2026

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