Customer Support Engineer

About the RoleThis job brings you to the heart of the SWIFT Financial community: FinTech companies, Banks, and Corporates across the globe. In this role, you assist our customers around the world to solve their SWIFT operational challenges on a daily basis and you work with colleagues from different locations and cultures.



As Customer Support Engineer you must be technically savvy and willing to acquire in depth understanding of the entire SWIFT product suite used by our customers: Sharing your knowledge and expertise with both customers and colleagues will be an important part of your job, that’s why our ideal candidate is a team-player and has excellent communication skills. We work with an agile mindset where change is part of our daily life, so we expect you to adapt fast and be a promoter of continuous improvement in our services and products. You must also be able to think swiftly and analytically in case of crisis and incidents, inspiring confidence to our customers and peer- colleagues.

What will you do?

You will provide support to SWIFT product and services within the area of expertise of your team: the SWIFT Secured Network used for international transactions, SWIFT Messaging services, SWIFT Software suite, and the many services and solutions we offer to our community.

As SWIFT supports a wealth of products and services, we use Intelligent Swarming for employees to maintain end-to-end expertise. As a junior, you will be closely coached in your interactions with customers and as a senior you will be coaching your colleagues in your area of expertise.

We operate in a KCS (Knowledge-Centered Service) fashion: Sharing your solutions with customers and colleagues will be an important part of your job.

What will make you succesful:

• SWIFT software suite (SWIFTNet, Alliance portfolio and platform, SWIFT messaging solutions)
• TCP/IP protocol and technical implementation (such as NAT, routing)
• SSO, RADIUS, LDAP integration with applications
• Windows, Unix , Linux, AIX, Solaris, Rhel administration
• Oracle databases, MQ series and/or IBM WebSphere
• User or Administrator of SAP, SalesForce, ServiceNow.
• Java, XML and SQL knowledge

• Experience in a technical customer support environment
• Experience in Financial Services, Banking or similar
• Fluent oral and written skills in one or more languages other than English
• Familiarity with ServiceNow (CSM)
  

What we offer:

We help you perform at your best.
We offer a wealth of training opportunities (including the full LinkedIn e-learning suite). During your first 3 months, you will be part of a focussed training program to kick start your network and knowledge. Continuous development of yourself and your knowledge is at the heart of your role.

Competitive reward package
Our employees are highly valued and we provide packages that include a competitive base salary, a performance-related bonus, generous retirement benefits, excellent medical benefits and allowances for you and your family. SWIFT offers benefits that support the right work-life balance.

We help you make a difference
Together we can make a real, positive impact on the environment and our communities by operating responsibly and sustainably. For example, you can help us to meet our commitment to reduce our carbon footprint a further 36% by 2030.

We give you the freedom to be yourself
You’ll be surrounded by diverse, bright, customer-focused and intellectually curious people in a collaborative, friendly, open and inclusive environment. SWIFT enables you to reach your full potential regardless of background, gender, or culture.

What we offer

We put you in control of career

We give you a competitive package

We help you perform at your best

We help you make a difference

We give you the freedom to be yourself

We give you the freedom to be yourself. We are creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world. An environment in which everyone’s voice counts and where you can reach your full potential regardless ofage, background, culture, colour, disability, gender, nationality, race, religion, sexual orientation, or veteran/military status.