Customer Support Representative

☞ Integrated DNA

見る: 215

更新日: 26-11-2025

場所: Leuven Flemish Brabant

カテゴリー: コンサルティング/カスタマーサービス IT-ソフトウェア

業界: Computer Software Biotechnology Hospital & Health Care

レベル: Associate

ジョブタイプ: Full-time

Loading ...

仕事内容

IDT is the leading manufacturer of custom oligonucleotides and proprietary technologies for genomics applications. Our work is complex and cutting-edge, and our team members are curious, creative thinkers who understand that good data drives smart decisions. At IDT, we realize that although science may be uniform, people are unique. We promote a culture where engaged people are motivated and have opportunities to achieve their full potential, as part of one global team.

IDT is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, we’re pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.

We are currently looking for a Customer Support Representative. We are open to remote working in the countries Belgium, Germany or the Netherlands.

Responsibilities
  • Understand IDT’s approach to customer service and recognize your role in satisfying IDT’s customers.
  • Answer all types of incoming customer inquiries concerning IDT products and services. Contact is primarily through email, web chat and phone.
  • Provide recommendations to customers to improve their experience using IDT’s products and services.
  • Resolve customer order issues.
  • Document all customers’ interactions in the Customer Relationship Management (CRM) database.
  • Assist with the invoicing process as necessary.
  • Review orders before and after manufacturing for products that require extra follow-up.
  • Review of daily reports.
  • Generate price quotes and pro-forma invoices as required.
  • Learn to interpret quality assurance documents for IDT products such as ESI traces, Analytical HPLC traces and manufacturing history records.
  • Maintain a good knowledge of IDT products and services.
  • Perform other duties as specified by management.
  • Be aware of IDT’s policy on and contribute to quality and environmental management by adhering to the requirements of the ISO 9001, 13485 and 14001 standards and internal procedures and work instructions.
Job Qualifications
  • High school degree, bachelor’s degree, 1-2 years’ lab experience or relevant experience working in a customer service position.
  • Read, write and speak English and German fluently. Other languages as Dutch and French are preferred.
  • Be highly organized and able to multi task as well as keep key personnel informed and up-to-date of imminent issues.
  • Interact in a professional manner with customers, employees and all levels.
  • Excellent computer skills (Microsoft Excel-Word-PowerPoint).
When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

If you’ve ever wondered what’s within you, there’s no better time to find out.

Responsibilities

Understand IDT’s approach to customer service and recognize your role in satisfying IDT’s customers. Answer all types of incoming customer inquiries concerning IDT products and services. Provide recommendations to customers to improve their experience using IDT’s products and services. Resolve customer order issues. Document all customers’ interactions in the Customer Relationship Management (CRM) database. Assist with the invoicing process as necessary. Review orders before and after manufacturing for products that require extra follow-up. Review of daily reports. Generate price quotes and pro-forma invoices as required. Learn to interpret quality assurance documents for IDT products such as ESI traces, Analytical HPLC traces and manufacturing history records. Maintain a good knowledge of IDT products and services. Perform other duties as specified by management. Be aware of IDT’s policy on and contribute to quality and environmental management by adhering to the requirements of the ISO 9001, 13485 and 14001 standards and internal procedures and work instructions. Interact in a professional manner with customers, employees and all levels.
Loading ...
Loading ...

締切: 10-01-2026

無料の候補者に適用するにはクリックしてください

申し込む

レポートジョブ
Loading ...

同じ仕事

Loading ...
Loading ...