Desktop Support Engineer

仕事内容

Benelux is a key region for HCLTech in Europe since 1999. Our strong presence in Benelux is the result of strategic investments, building out our capability, and having a keen focus on delivering customer value.

HCLTech’s global delivery centers based in Ghent (Belgium), The Hague (Netherlands), and Amsterdam (Netherlands) are strategically placed to help customers accelerate their journey towards digitalization, adoption of private & public cloud, and implementation of Digital Workplace for their employees.

Background

Desktop Support engineer providing Break-Fix, fault diagnosis, resolution and installation/deployment of new hardware within the core campus location.

Role

Desktop Support Engineer providing Break Fix, fault diagnosis and resolution. Providing fault analysis to customer’s various core operating systems and platforms, as well be able provide support and apply desktop fault resolution for the approved application suite. Diagnose hardware faults and provide both remote assistance and desk side support to various business areas with the support remit. Provide expertise in all aspects of IT desktop fault function and deployment of all new kit and peripherals under the Installs, Moves and changes environment.

Candidates must be flexible regarding shift patterns.

Shifts can be aligned within 7.30 am – 7 pm

Key Skills

• Desktop support experience. Must have performed desktop support role in last 18 months
• Strong Break / Fix skills Desktops, Workstations, Notebooks and Printers
• Minimum 4 years face to face experience required in Desktop Support role with half of it with a private organisation preferably with manufacturing sector
• Outstanding customer service
• Outstanding presentation & communication
• Post Deployment Support/Floor Walking/Desktop Support preferably with in last 3 years
• Performing asset inventory activities as needed
• Works with procurement staff to purchase hardware and software
• Strong Microsoft Windows os experience – Especially for Windows 7 and Windows 10
• Strong Software management environment understanding
• Understanding of Asset Management system
• Fault analysis for Microsoft Office Suite 2007/2010/2013/2016/2019
• 2nd line fault analysis and experience of Microsoft Office (Office 365, Outlook, Word, Excel 2003/2007/2010/2016)
• Smartphone Support
• Experience of supporting VPN and remote connection tools, in relation to Broadband and 3G / 4G technologies.
• Experience with video conferencing
• Experience providing remote fault analysis, via verbal communication and IT remote control tools.
• Active Directory user account administration experience.
• This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned
• Background security check required

Desired Skills

• VIP Support Experience
• Handling of Tape Media and basic Back-ups loading and loading techniques
• Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms
• Project or rollout experience in the IT environment
• Hardware accreditations or experience from HP or Lenovo or Dell equipment.
• ITIL, MCSE or any IT desktop accreditations.