DevOps Application Support Specialist

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.

Would you like to become part of the world’s most international company?

A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

DHL Express is seeking a DevOps Application Support Specialist for its office in Diegem, Belgium. The purpose of this role is to:

• Provide Application Support & Deployment Services for the relevant Global Aviation IT Domains in order to ensure the maximum availability and minimal disruption to business continuity.
• Make sure that all agreed targets, SLA’s and Metrics are met.
• Conduct regular service reviews with all interested parties in order to monitor business satisfaction with the service, in line with Global Aviation IT guidelines.
• Guarantee that all incidents are dealt with, according to Incident Management’s best practices.

YOUR TASKS

• Prioritize requests in accordance with agreed criteria and the needs of the organization in accordance with SLAs, current processes and procedures
• Investigate problems and other support requests and determine appropriate follow up actions
• Within own area of competence, provide correct responses to support requests by: developing workarounds or site-specific enhancements, manipulating data, reconfiguring systems, helping to implement changes to operating procedures, training users or operations staff, producing additional documentation, or escalating requests
• Follow quality standards and policies related with the respective technical area(s) of knowledge
• Liaise with key responsible contacts to enhance systems’ design & development in order to overcome known problems or fulfil user requirements
• Take ownership of project related tasks which are typically assigned by Senior Team Members, Line Managers, or Project Managers
• Ensure adherence to Global Aviation IT processes, EGAP and Global BIT requirements and ITIL best practice
  

YOUR PROFILE

• 3-5 years’ experience in technical support, software maintenance or development
• Alternatively experience as a Technical Trainer, Super User, Technical Operator, Field Operations, Service Desk Agent or IT dependent function
• At least 2 years’ experience with Operating & Application Systems, Information Retrieval Tools, Operating Infrastructure, ITIL Foundation.
• Preferably 2-5 years of DHL Express knowledge
• Experience with Programming Languages, Networking and Communications
• Conceptual & Analytical thinker
• Team player
• Good attention to detail
• University Degree with IT related subject matter or have equivalent industry experience
• Solid IT background
• Fluent in English (verbal and written), Dutch is a plus

OUR OFFER

• A competitive salary with extra-legal benefits
• A challenging position in an international and dynamic environment with an informal atmosphere
• Great culture and colleagues

Do you see a personal challenge in these versatile and responsible tasks? Then apply now with a CV and Cover Letter!

We look forward to receiving your application!