Field Support Engineer

仕事内容

Job Description
General



As a Field/Support Engineer, you will be part of a larger project team to realize new security solutions at customers, where your focus will be on configuring and integrating camera surveillance, fire, access and intrusion systems within the customer’s infrastructure. You work largely on site with the customers, but can also be called in to analyze and solve problems remotely from the office and / or at home.



What are you going to do?



Within the Safety & Security team you have a wide variety of tasks:



- As a Field/Support Engineer you carry out installations, maintenance and repairs on the high-tech solutions at our customers;

- You will largely be called in to install and configure electronic security systems;

- Together with our customers, you will look at which optimizations are possible to their existing infrastructure in order to obtain a safer application;

- You think innovatively about the possible added value for the customers in terms of safety;

- You will provide our customers with the necessary training on the installed technology;

- You carry out preventive and corrective maintenance at our customers;

- You can act in a coordinated manner within the Safety & Security team;

- You report directly to technical coordinators and/or project managers;

- You form an important and visible link, so you determine to a large extent the image of our company with the customer;

- Through the daily interaction with the customer, discovering commercial opportunities and passing them on to the sales department.



What do we expect from you?



- You are solution-oriented, team player and like to work hands-on with an ever-growing responsibility;

- Great motivation and own initiative to learn;

- You can express yourself fluently in both national languages (NL-FR) is a plus;

- You are in possession of a diploma in a technical field;

- You are prepared to guarantee an on-call schedule;

- Knowledge of camera surveillance, fire alarm systems, burglary control panels and access control;

- Knowledge in data networks (LAN, WAN, Wireless..).





Our job requirements

- Diploma in electrical engineering (Electromechanics, Electronics or Electricity/Control and security techniques) or equivalent by experience;

- Knowledge of security systems is a big plus;

- VCA certificate and installation and maintenance of alarm systems are also major advantages, but not a must;

- Good knowledge of Dutch and French;

- Communicative and customer-oriented;

- Analytical, stress resistant and flexible attitude.

Our Core Business

Camera surveillance:



- IP Cameras (Bosch/Avigilon/Vivotec)

- VMS systems (NX witness/Genetec/Avigilon)

- Standalone recorders (NX witness)



Fire:



- Modular Fire Control Panels (Bosch Avenar/FPA)



Access:



- Dinec / IDTech