Helpdesk Support Technician

仕事内容

Profile Group has specialized in selection and recruitment for over 30 years for a wide range of companies. Our objective is to help you in your job search, to optimize your application process and to enhance your skills in order to succeed in a good interview.

For a company located in the Liège, we’re looking for an Helpdesk support technician.

You report to the International IT Systems Manager.

Your Responsibilities Are The Following

• Provide 1st/2nd line IT helpdesk support
• Maintains helpdesk tickets, prioritising work, updating steps for corrective action, and communicates with customers any timescales and progress reports as required
• Creating and updating knowledgebase articles for end users and other IT personnel
• Configuring, maintaining, and troubleshooting a range of hardware devices including desktops, laptops, printers, IP phones, iPhones, iPads, handheld scanners and other peripherals
• Supporting users and troubleshooting issues with a range of systems including:
• IFS Applications (7.5 & 10)
• Salesforce Sales Cloud
• Power BI
• Microsoft Office / Office 365
• Liaises with internal IT teams
• You have a bachelor’s degree in an IT field
• You have minimum 1+ years working in either an application or desktop support role
• You’ve solid working knowledge of Microsoft Windows desktop and server operating systems
• You’ve a strong working knowledge of Microsoft Office applications (O365)
• You must be able to speak English and French fluently
• You’ve excellent interpersonal and communication skills
• You’ve excellent problem solving and customer service skills
• You’re able to work well under pressure and independently
• You’re able to establish and maintain effective working relationships with coworkers, managers, and clients
• Any exposure to ERP / CRM systems or reporting technologies would be advantageous
• Basic SQL query writing experience would be beneficial
  

You are joining a dynamic & fast-growing environment at the cutting edge of technology and innovation in a global company with great human values, which encourages its teams to take initiatives that contribute to its success.