Hotel Receptionist

At Residence Inn, it’s all about comfort, long stays, and a personal guest experience. As a Hotel Receptionist, you are the warm first welcome and the friendly last goodbye. You make sure our international guests feel right at home: professional, warm-hearted, and always detail-oriented.

Do you thrive on hospitality and want to contribute to a unique hotel concept in Ghent? Then this is your opportunity to help shape Residence Inn by Marriott – a vibrant, international workplace where no day is ever the same.

• You warmly welcome our (mostly international) guests and ensure a smooth check-in and check-out process in line with Marriott quality standards.
• You are the first and last point of contact for our guests, assisting them with information, support, or concerns – always with a listening ear and solution-oriented mindset.
• You handle complaints and feedback professionally, follow up actively, and ensure the Front Office Manager is informed.
• You help optimize room occupancy through a commercial and service-oriented approach.
• You actively promote our hotel facilities such as the breakfast buffet, The White Rabbit restaurant bar, and apply upselling techniques to enhance our services.

• A degree in hotel management, tourism, or preferably a minimum of 2 years’ experience in a reception or similar role.
• Knowledge of hotel software such as Opera, Protel or Mews is an asset.
• Fluent in Dutch and English. Knowledge of an additional language such as French, German, or Spanish is a plus.
• You are flexibly available (shifts between Monday and Sunday). Occasionally, you’ll work night shifts when our night receptionist is absent.

• Hospitality is second nature to you: you ensure everyone feels welcome and valued.
• You’re administratively strong and work with precision.
• You stay composed during busy or unexpected situations and find quick solutions.
• You contribute to a positive team spirit and a professional work environment.

At Residence Inn by Marriott, you’ll work in a warm and professional environment within an international network. We invest in your development and ensure a positive work experience.

You’ll receive:

• A long-term commitment through a permanent contract
• An attractive salary package
• Market-leading DKV hospitalization insurance
• Full reimbursement of public transport expenses
• Meal vouchers and eco vouchers
• A flexible work arrangement: we support a healthy work-life balance and adapt to one another. A non-traditional 9-to-5 schedule also has its perks – pick up your kids from school, attend that Tuesday gym class, or enjoy your time off while others work.
• Continuous training opportunities through Marriott International, because learning never stops
• Numerous growth opportunities
• Exclusive hotel deals with staff discounts of up to 50%

Residence Inn by Marriott is the first of its kind in Belgium and part of a reputable hospitality group in Ghent, which also includes the Ghent Marriott and Holiday Inn Express Suites. Located in the south of Ghent, in the dynamic Akkerhage business center near the football stadium and major highways, this modern hotel offers 105 spacious studios with self-catering facilities – perfect for guests seeking a longer stay with the comforts of home.

Our location is easily accessible, wherever you’re coming from. Residence Inn is located at Akkerhage 2A, 9000 Ghent, near exit 9 (U.Z. Gent) on the E17. Coming by car? Enjoy hassle-free parking on our spacious, free parking lot. Cyclists, e-scooter riders, or speed pedelec users can reach us via safe and well-maintained bike paths with on-site bike parking. Public transport also brings you to our doorstep, with tram and bus stops within walking distance and convenient De Lijn connections.

Click the ‘Apply now’ button. You’ll be redirected to the job posting on our English-language job site, Aimbridge Hospitality. At the bottom of the page, you can easily submit your CV and contact details.

Do we see a match? Then you’ll hear from us soon for an introductory interview.

At Residence Inn, we believe in the power of diversity. Whoever you are, wherever you come from – if you’re excited about this role, we encourage you to apply. We warmly welcome your unique perspective and experience.

Who are we?

Just a few kilometres from the historic city centre of Ghent lies the Residence Inn – a chic extended stay hotel, boasting 105 self-catering apartments and the White Rabbit bar where you can unwind in the evenings. Opened in 2020, Belgium’s first Residence Inn has quickly rose to become a leader in the local market.

Situated next to the newly built Arno’sdestination Restaurant and Scalameetings and events centre, The Residence Inn is part of an exciting new hub which forms the heart of hospitality for the vibrant city of Ghent.

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our “people first” approach to business, the Aimbridge experience is like no other.

What is in it for you?

As part of the Aimbridge family, you will have access to a suite of benefits that include

• Market leading DKV hospitalisation insurance
• Travel to work by public transport is 100% paid by employer
• Daily meal vouchers and eco vouchers
• Access to all online trainings and Horeca Forma trainings
• Hotel discounts with staff rates up to 50%

Alongside the benefits on offer, this role will give you a unique opportunity to work as part of a renowned hospitality group with a Global presence, invested in your ongoing development and passionate about retaining key talent.