IT Support Administrative Assistant

仕事内容

We are currently looking for an IT Support Officer to join our fast-growing team in Brussels, with the following characteristics:

Main Responsibilities:
IT asset inventory & lifecycle management (hardware assets as well as software licenses)

Manage hardware and software suppliers (Dell, Cisco, Proximus/Vodafone …)

Manage local IT purchasing, and payment processes

Maintain the department’s general documentation, document technical processes and standardized procedures.

Logging & resolving customer/employee queries

Provide basic troubleshooting assistance to end users which includes answering incoming calls/emails, addressing issues that can be quickly resolved and routing/escalating trouble tickets to the appropriate resource.

Detailed tasks and involved technologies

IT Equipment Inventory Management

Inventory Control

Assignment and withdrawal of IT equipment to new and existing users with BMC Remedy

Follow-up on physical deliveries and returns of equipment and the administrative forms.

Follow-up on local IT purchasing and payment processes on the company’s platform for which training is provided.

Processes and procedures

Collect, document, or translate internal processes and procedures in SharePoint.

Populate the FAQ and end user pages on SharePoint.

1st line IT support

BMC Remedy ticketing system

Windows Clients (Windows 10)

Microsoft Office Office 365

Cisco AnyConnect VPN Client

Printer Administration (User Access)

Microsoft Active Directory

IT Helpdesk, Users Support (1st Line Support)

Smart phone setup: Android and iPhone

Collaboration and meeting tools

Cisco Video Conferencing

Barco Clickshare

Microsoft Teams

Requirements
You are hands-on and have a great affinity with computers and smartphones.

Basic knowledge (1st line level) of IT support is a strong plus. You’re willing to acquire more technical knowledge.

You are well organized and take care of every detail.

You are flexible, service and ‘customer’ minded. You take pride in delivering an excellent service.

You adhere to defined processes and procedures and suggest improvements.

You have strong problem-solving, great interpersonal and analytical skills.

You are fluent in English, knowledge of Dutch and/or French is highly desired.

Why everis?

C areer development : You’ll have access to an endless possibility of trainings via the Everis University, yearly performance reviews and a mentorship program.

We believe in work-life balance and flexibility: You’ll be in a company where you can wear casual clothing, decide your working hours, and telework some days a week.

Your benefits will include: transportation reimbursement, DKV health insurance (100% paid by everis), net allowance, life insurance, meal vouchers, eco vouchers, and much more...

Referral program . You’ll get rewarded for bringing your talented friends!

Inclusion and Diversity At everis, we believe everyone is unique and different, this is why we bet for an inclusive culture that recognizes and values diversity. We work day after day to create an environment in which we can explore, live and enhance our own singularity. WeAreAllUnique #YouMakeUsUnique

About us Everis is a dynamic, growing and ambitious consulting, IT and professional services firm. We employ worldwide more than 28.000 professionals in 18 countries and keep on growing, with a 20% annual growth on average. Everis is part of NTT Data, the 6th biggest IT Service Company in the world with more than 100.000 professionals and a turnover of more than 15 billion euros.