Mobility Officer

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Your journey with us

You will be Mobility officer in 2nd line Mobility. All Mobility related requests with respect to public transport, bikes, Skipr and alternative ways of commute are handled in this department by offering a top notch customer experience based on our policies and guidelines as outlined in the sustainability objectives of Deloitte.

• Service matter expert on Mobility services, assisting Mobility team members and internal customers with queries on the Mobility services within Deloitte. With a focus on public transport, bikes, Mobility applications and other sustainable transportation methods.

• Provide tailor made Mobility solutions based on a wide variety of different Mobility choices offered by Deloitte;
• Follow up on more complex service requests through ServiceNow and telephone.
• Ensure an impeccable administration and follow up of the Mobility choices made by the internal customer;
• Master the support processes of the services you are responsible for act as a backup for other team members.
• Continuously implement improvements to ensure a quality service.
• Set up reporting on the services provided.
• Together with your colleagues, you build a professional and ethical relationship with internal clients and vendors.
• Follow up on services provided by external and internal parties, making use of the reports that are available within your service.
• Become a trusted advisor building an extended network within the Deloitte organization and get connected to the main stakeholders.
• You can provide qualitative data on the services provided and are able to help Deloitte advise in making the right Mobility choices.
• You stay in touch with your customers and are able to translate the feedback provided to your services in improvements.

Let’s talk about you

• You have a higher degree;
• You have a minimum of 1,5 years experience;
• You are able to prioritize when handling multiple assignments;
• You are assertive and take initiative;
• You communicate clearly and effectively in cooperation with colleagues;
• You are able to escalate when services are at risk;
• You are interested in Mobility, fleet and sustainability;
• You are willing to learn ServiceNow and follow related trainings;
• You have excellent reporting skills through excel and other data platforms;
• You have a structured approach and good planning skills;
• Fluent in Dutch and/or French, as well as English.

#LI-KV1

Deloitte Services & Investments (DSI), our internal business support is as important to us as our clients—and we serve them in the same prompt and professional way. DSI is the lifeblood of the firm. We deliver quality service to internal teams and a unique talent experience to our people. You’ll find challenging work, meaningful development opportunities and flexibility that’s hard to match.

Our expertise covers IT Services, Finance, Human Resources, Facilities & Procurement, Legal Services, Marketing & Communications, Clients & Markets as well as Risk Services.

We would like to reinforce our Mobility department at our main office site at Zaventem airport.

Our department focuses on customer experience with a best-in-class mindset, to bring our support organization to that next level. We emphasize personal growth and coaching to help you achieve your personal goals. Join our ambitious team!

Who is Deloitte? World-leading professional services firm, we offer value added services in audit & assurance, risk advisory, accounting, tax & legal, consulting and financial advisory.

+6.000 dedicated professionals, active in +10 offices throughout the country, take great pride in supporting our clients with multidisciplinary expertise, industry knowledge, and innovative solutions. We offer services to a wide variety of clients, from national and international companies, small, fast-growing and large organizations to public institutions and governmental authorities.

Why Deloitte?

Be the true you! We foster diversity and inclusion and encourage you to bring your authentic self to work. Explore, question and collaborate while building a career that inspires and energises you.

Never stop growing!Diversity of thought makes us stronger. At Deloitte, we tailor a personalized learning experience, offering you the opportunity to grow at your own pace and achieve maximum impact.

We practice what we preach!As a Purpose-led organisation, at the heart of everything we do is a set of timeless principles and unifying values.

Life looks different for each of us, so we created a varied benefits package that you can tap into:

• My Benefits My Choice, a flexible rewards plan tailored to your lifestyle and priorities
• Sustainable transport options offered byMobility@Deloitte
• Flexible work arrangements for all and initiatives supported by Parents@Deloitte
• Wellbeing tips and activities powered byEnergise@Deloitte
• Topped off with other health benefits and insurance opportunities

Empowering our employees withflexible work arrangements remains essential in today’s reality:

• Hybrid workplace:combination of home office and on-site (+10 offices in Belgium or client’s premises).
• Part-time employment: all our jobs are open to part-time work under a 90% or 80% regime.

Join us to make an impact together! Apply now!