MSP Consultant/ Engagement Coördinator BE

Locatie

Aantal uur

Werk-/denkniveau

Vakgebied

Do you like working in a highly energetic, dynamic, and challenging environment? Then we have the job for you! Apply now to join our MSP team managing the largest MSP program within The HeadFirst Group.

Summary

The Engagement Coordinator (EC) operates in the midst of the MSP operations process and is the main contact for the client and internal team members in relation to the onboarding of new contingent workers, extensions, terminations, changes, reporting and other queries. The EC provides front-line service to all users of the Vendor Management System (VMS) like, internal team members, the client and the preferred vendors. The EC is responsible for communicating ongoing tasks through the appropriate process and providing timely professional feedback and responses to the (end) users. Responsibilities will include extensive requisition review, validation and maintenance using VMS technology, contract management tooling and other systems as required. Works under general supervision.

General responsibilities

• Responsible for the onboarding and change process of contingent workers in the VMS (Fieldglass);
• Responds to inquiries like: general worker onboarding inquiries, assignment updates/changes, reporting / status requests, etc.
• Sends reminders for work items in the VMS to the client and the vendors that are pending and visible via Fieldglass dashboards;
• Answers telephone calls, e-mail correspondence and manages the main shared e-mail box;
• Leads and participates in weekly calls with the clients users to discuss worker onboarding, updates and changes

Profile/experience

Are you a self-starter, smart and eager to learn more about the MSP program and maybe you already have experience within the service industry? We are open to receive your application!

Requirements

• Preferably a Bachelor’s degree, equivalent or relevant experience;
• Skilled in communicating effectively verbally and in writing;
• Ability to work in a fast-paced and dynamic environment;
• Possess strong attention to detail;
• Ability to establish and maintain effective working relationships;
• Willingness to work from either the Amstelveen, Hoofddorp, Rotterdam or Brussel office once in a while;
• You live in The Netherlands or Belgium (or willing to relocate) and preferably within a 1 hour commute to one of the office locations

Language skills

• English & Dutch mandatory;

Extra information

Did you recently finish school or are you open to a new role / next step in your career, but not confident yet that you have the skills to match the requirements? We would happily like to receive your application since we wish to give an equal opportunity to everyone that is interested in this role. We will support your development to grow into the role to help you succeed. During an interview with the MSP program manager and one of the MSP Team Leads will assess your personal competences and skills to make sure that you are able to reach the desired levels.