Premium customer support advisor (techn.)

The opportunity

At Worldline, our technology addresses persistent challenges of the payment world. We design and operate leading digital payment and transactional solutions that enable sustainable economic growth and reinforce trust and security in our societies. If you are a highly-skilled customer service advisor, then get ready to join our company.

We have many hardworking and dedicated peers that would love for you to work with them. We are committed to continuous improvement. We are always looking for new and innovative ways to improve quality, reduce costs, build excellent solutions, and grow customer happiness. We would like to welcome an organized, innovative and process driven colleague to our team.

Your day-to-day responsibilities include

• SPOC: you will act as a single point of contact for your portfolio of customers (within 1st line support)
• Treat all inbound 1st line administrative and technical support requests (by phone, e-mail, tickets)
• Assist new merchants in set-up of their account technically
• Provide additional information about products, offers and technical solutions
• Investigate ongoing or new incoming incidents
• Participate actively in projects with close interactions with other departments and management
• Ensure continuity of our merchant business by responding quickly and taking correct measurements on day-to-day task

Signs of success

• Good relationship-building and interpersonal skills that allow to adapt easily to different interlocutors
• Thoughtful and attentive understanding of the needs of the clients
• As a problemsolver you strive for excellent customer service

Skills we can’t do without

For this challenging function in e-payments, we are looking for a talented individual with both good analytical and technical skills:

• Preferably 1-2 year(s) of working experience in a similar position/environment.
• Excellent knowledge of English and French and/or Dutch
• Very good relational and communication skills (both written & spoken)
• You have the Can-do mentality
• Critical mindset & problem solving
• Team player
• Eye for details & accuracy
• Experienced in internet technologies (fe HTML, SQL, logs, Java, webdesign, etc …)
• You embrace challenges with a smile
• Close interaction with other departments (Sales, Marketing, Development,...).

Skills we like

• You have a technical degree with an experience in the payment industry
• In addition to English you talk German, Spanish or Italian.

More reason to join us

In addition to joining a global leader in digital transformation, you can also expect an excellent range of benefits. These include: a rewarding salary, 32 days’ annual leave, private medical insurance, an attractive pension scheme plus many more. We also operate a flexible benefits scheme, allowing you to purchase discounted products and services.

What’s more, we really value Innovation, Cooperation, Excellence and Empowerment. These values are reflected on our daily work. This is the core of our organization. At Worldline our top priority is to engage, encourage and develop you to help you improve your potential. In fact, we have comprehensive training and development programs in place demonstrating our dedication to developing your career.

Our success comes from strong skills, new insights, diverse points of view and the energy of all women and men from Worldline. Not only do they represent the Heart and Face of our company, they are also key players in our success. We make leading our talents a major asset in the success of our business.

Worldline is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, colour, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or other applicable legally protected characteristics.

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