Project Manager Change Parts

仕事内容

Krones FBL (France, Belgium, Luxembourg) is a subsidiary of the Krones Group (www.krones.com), founded in Germany and now a leading international player in the production, sales and servicing of machinery and even complete factories for the beverage & liquid food industry worldwide.

The Group is a global employer of more than 20,000 employees. In Krones FBL today there are about 160 employees who handle Krones’ activities in mainly France, Belgium and Luxembourg.

Krones Group is the global market leader in its industrial sector and is expected to grow even further, with a clear focus on sustainable, eco-friendly solutions. At Krones, we are working on a better tomorrow and helping to save our planet for future generations.

Due to people evolving in the team, Krones FBL (Louvain-la-Neuve), is looking for a (f/m/x)

Project Manager Change Parts

Mission / Scope:

Krones FBL delivers tailored solutions and top quality service to support food & beverage producers and their production lines throughout the lifecycle: components, retrofits, upgrades, … The Project Manager (PM) Change Parts (CP) is responsible for managing projects involving adaptations and conversions of machines on customer sites, from the prospecting phase through to contract signature. The PM CP will collaborate closely with the sales team for the overall technical definition of the projects, over installation until completion of the projects. The PM CP, will play a key role in the overall customer relation with each of the different stakeholders on customer side. Therefore, he/she can rely on the support of the Sales team and the Back Office located in Louvain-la-Neuve and Germany, as well as the support of the Customer Care Management team, and a complete service team with experienced technicians. The PM CP will be based in Louvain-La-Neuve (Belgium) and will report directly to the Head of Sales of Krones FBL.

General activities of the Project Manager Change Parts :

• Responsibility over all customer requests for expansion or modification of existing production lines installed at customer’s sites;
• Organisation and follow-up of regular meetings with the customers following their requests to adapt the existing production lines (e.g. palletizers, labelling machines, fillers, etc.) with additional equipment;
• To submit to our customers the most appropriate, accurate and timely solution, you analyze critically the different options, exchange technical data with your colleagues in Belgium and Germany and give technical recommendations and clarifications to the different stakeholders.
• You execute the resulting requests and orders in SAP to ensure that the new parts, the upgrades or retrofits are displayed correctly in the systems and are produced, ordered and delivered on time to our customers;
• You oversee and control the entire process: operational risk assessment, identification of dependencies between projects, the process of quotation to order and final delivery of the parts. In case of delivery, quality or other problems, directly related to the installation of the upgrades, you are responsible for the escalation management until a for the client satisfactory solution is found.
• You monitor constantly your customer’s satisfaction and the predefined KPI’s, bearing Krones’ high-quality standards in mind. Where and when needed, and in collaboration with the different stakeholders, you initiate corrective actions.
• You build strong alliances with existing customers by helping them to understand and identify their needs;
• You actively develop and maintain a network of Krones FBL/AG specialists as well as of external stakeholders and experts, for keeping abreast of evolutions and innovations either on the different Krones’ machines or within our industry. Therefore, you visit regularly the HQs of Krones AG as well as the production plants in Germany.

Your profile as Project Manager Change Parts:

• You have a Bachelor or Master degree in Industrial Sciences, Electronics or Electromechanics combined with relevant experience in an industrial (agri-food or drinks) environment;
• If you do not have knowledge about Krones’ technology, you are willing to take a deep dive into our world and familiarize with all aspects of our business and our customer solutions, in order to win our customer’s trust by your technical expertise;
• You have a healthy dose of technical curiosity and are keen to discover the fascinating world of our production lines;
• You are a critical thinker, a proactive problem solver and an effective communicator.
• You are fluent in French and English, knowledge of German and/or Dutch is an asset.
• You have the necessary permits for working in Belgium;
• You are capable to keep a broad overview over your projects but at the same time you are able to deep dive into technical discussions ;
• Entrepreneurship and being self-driven is part of your DNA;
• Stakeholder management, project management, thinking along with customers, maximizing the customer satisfaction, negotiating and out-of-the box thinking, give you wings;
• You have a strong focus on customer satisfaction;
• Proficiency in SAP & Salesforce is an added value;
• Although sometimes customers seem to rule your agenda, you are good in time and self management, remain precise and efficient and are always organised;
• Strong communication skills (listening & understanding) and networking ;
• You are a team player and strong in building and maintaining strong and long-lasting business relationships. Environment & Context:
• As PM Change Parts your time will be divided between occasional customer visits, home office and a regular presence in the offices (mainly in Belgium but also in France).

We are looking forward to welcoming you in a dynamic open-minded company with a strong market position and lots of international ties.