Soft Service Manager

Soft Service Manager

Job ID

98476

Posted

07-Jan-2023

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Facilities Management

Location(s)

Antwerp - Antwerpen - Belgium

We are looking for a Soft Service manager to join the team at ExxonMobil Antwerp.For this position the candidate needs strong communication skills in English and Dutch (French is optional). If this job description resonates with you we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Key deliverables

• Deliver best practice facilities management consistent with client business needs, compliant with local regulatory requirements and in accordance with all corporate policies/procedures for all Soft Services on the site of Antwerp Refinery, Zwijndrecht (APP) and Meerhout (MPP)
• Develop effective E&PS internal /external communication to improve E&PS objectives and strategies.
• Increase client’s connection with E&PS Management through ongoing and visible communications.

Key Responsibilities

• Coordination of the handy man activities for Tenant Services according to FM Tender contract agreements.
• Ensure compliance in safety to create a safer work environment, with as result zero accidents.
• Maintains strong client communications to align service offerings and service levels with current client business needs.
• Manages the delivery of efficient and cost-effective Facilities Management services, such as maintenance, mailroom services and cleaning. Emerge, appearances and grounds, technology works, and other soft services contracts
• Ensures compliance with all local regulatory requirements and with corporate policies/procedures including the OIMS System and Security guidelines.
• Take part to develop and update JSA’s
• Develop and update LPO planning for the contractor personnel.
• Execute supervisor’s role on LPO’s and take the lead during the feedback sessions.
• Ensure that feedback sessions take place within 24 h, and reported timely.
• Encourage contractor personnel in daily use of SPSA.
• Coordinate office moves requests in accordance with EM / TSS
• Manages and motivates contractor personnel to achieve compliance to E&PS (Global Real Estate Facilities) Core Expectation Guidelines

Function Requirements

• Fulltime position
• Precise working and structured approach
• Knowledge of e-merge (E&PS client service request system)
• Safety awareness.
• Precise working and structured approach
• Communication skills.
• Adaptability to changing priorities and time constraints.
• Experience of working in a customer services orientated environment.

Required Qualifications/Competencies

• Supervision and personnel administration.
• Decision making and business judgment.
• Communication skills.
• Adaptability to changing priorities and time constraints.
• Safety, Security and Controls awareness.
• Budget planning and stewardship.
• Contract administration.
• Bachelor degree in business, facility management.
• Working knowledge of real estate and or facility management disciplines.
• Knowledge of facility related regulatory requirements and ExxonMobil expectations including OIMS and CIMS requirements.

In return, we offer a fixed contract, fulltime position with an excellent salary and benefits with fantastic opportunities for progression in a growing business. Our success is driven by motivated employees. Our human resources policy aims to create a favorable working atmosphere where talented people can evolve and where attention is paid to a good balance between professional and private life. Results-oriented while having fun!