Technical Support Agent (German and English-Speaking)

Who are we?

Deliverect is in hyper-growth! As a global SaaS Soonicorn, our mission is to be the backbone of on-demand food, with over 45 million orders completed, operating in 11 countries and rising.

We simplify online order management to help restaurants, cloud kitchens and food chains around the world become faster, smarter and more connected, so they can serve even more delicious food to their customers.

With real-time insights they can manage inventory, track revenue growth, automatically update stock, adjust menus globally and spot new opportunities across platforms with ease.

Who we work with

Food delivery platforms such as Deliveroo, Uber Eats, Doordash, Delivery Hero and customers such as Taco Bell, Burger King, KFC, Unilever and your local takeaway too!

Our People

Located in our hubs across Europe, North America, South America, Australia and the Middle East we currently have over 250 people and are growing rapidly. We are ambitious, take ownership and celebrate success with the entire team. Because we have a deep level of respect for each other, there is always room to learn and develop.

How you will contribute to our mission:

• You aim for high customer satisfaction; you have a deep curiosity to understand your customers, their motivations and needs and how to approach ensuring their success
• You maintain in close communication with customers, whether it’s by phone, by mail, by video call, by on site visits,.. You make it work and solve their toughest challenges.
• You strive to help solve the challenges customers are facing as fast as possible
• You are able to efficiently identify the cause of any issues, and are able to present a suitable solution, troubleshooting and resolving technical issues
• You cooperate with the onboarding team, and development team to optimise the customer experience
• Timings for this role will vary to support the time differences globally. It will be 8am to 5pm to start with.
  

Skills you’ll need

• Fluency in German and English

• Minimum 1 years’+ experience in a customer supporting role (ideally SaaS or similar)

• Solution-oriented, looking for proactive ways to solve challenges

• Ability to deal with high volumes of questions coming from customers and partners

• Love helping customers; can keep calm during demanding situations

• You can operate independently and collaborate with a team

• Good prioritisation skills

• You are interested in the digital world (software/mobile)

What we offer

• All our employees receive stock options

• We want to support everyone. We offer flexibility around working hours, locations and office days.

• Diverse international team; regular company and team events

• Transparency and visibility including a weekly company sprint on vision, strategy, roadmap and progress

• Constantly innovating product with weekly releases, constant new features and incremental optimisations

• An early position in a scaling international startup with strong growth plans

• Be a part of solving some of the biggest challenges facing the global food tech market

Want to join our rocket ship? Apply now.

We value strength from diversity, embracing our differences by working together within a safe and inclusive working environment. You are welcome at Deliverect for who you are, no matter where you come from or what you look like. Our workplace is for everyone. We are committed to treating everyone fairly and equally. If you need any support during our recruitment process, please get in touchtalent@deliverect.com.