Technical Support Manager

仕事内容

Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

Join us on our journey for a better tomorrow.

Your Role

You will provide active support to our Customer Centers by offering professional technical training, support material, and solution communication. You will handle warranty and quality reporting. You will also actively contribute to the development projects of the product company. This is carried out for all machines designed and manufactured in Antwerp.
You will lead the team of technical support specialists. You collaborate with colleagues within the product company and the divisional teams, both from Portable Air division as from PTS division. You will be part of the global PTS technical support community team and report directly to the VP Operations & Technical Support.
As Technical Support Manager, it is your mission to guarantee efficient, state-of-the-art technical support to our Customer Centers for all products that are produced or designed in the Power Technique product company in Antwerp. You and your team will safeguard our product quality by ensuring that a spirit of continuous improvement exists through interaction with our Customer Centers, Engineering, Purchasing, Marketing and Manufacturing departments to achieve the rapid implementation of product quality improvement programs for both new and existing products.
The goals for you and your team are:

• You will help develop new products through the project team meetings to ensure excellent serviceability and lowest lifecycle cost.
• You will offer structured, and well-timed daily technical support to the Customer Centers.
• You will provide excellent technical training to our Customer Centers ensuring they are equipped to provide service and technical support for our whole product portfolio.
• You will provide steering and guidance to the TCM (Technical Committee Meeting).
• You will report and follow up technical problems in the PQM (Product Quality Meeting).
• You will analyze, report and improve our product quality by consistent measurement and follow up of warranty reporting.
• You will support our CC’s to solve quality problems by making relevant and traceable information available.
• You will support the Technical Support organization in all markets we operate to be efficient, fast and effective in supporting end customers, rental companies and dealers.
• You will visit customers and CC’s looking for quality, support and serviceability improvements, focusing on increasing customer experience and creating value for Atlas Copco.
• You will guide the development, implementation and promotion of new service products, service systems and routines.
• You will create and ensure the introduction of state-of-the-art supportive tools and documentation. e.g. service instructions, service tools, software support, DIY video’s, …
• As Technical Support Manager PC Antwerp, the competence center for the Portable compressor pillar and motor-driven breakers, you are part of the divisional Operations management team encouraging alignment and consolidation in technical support processes across all PT Product Companies and Customer Centers.
  

To succeed, you will need

Even if you don’t meet all the points, but are ready for a challenge, click on "Apply" anyway. We love your spirit!

• You have 5+ years of solid technical experience with compressors.
• You have a technical university degree on can rely on a relevant experience in a similar technical environment.
• You have a good understanding and appreciation of the technical service processes in PC and CC environment. International experience and ability to work with a global organization are an advantage.
• You show evidence of the ability to organize and structure information and processes and to coach a team of people.
• You have a solid understanding of the systems and processes that support our Service organization
• You can rely on experience in people management with the ability to motivate and develop.
• You can develop and convey a strategy for your team.
• You always put the customer first. Doing so, you think and speak in solutions, not problems.
• You are passionate about the service business and are excited to work on a global scale.
• You are fluent in English, as this is our internal language.
  

In return, we offer you

• We believe and foster a learning culture where global mobility is an important enabler for growth.
• Our learning culture supports you on your journey: benefit from our individual learning opportunities (LinkedInLearning e.g.), our feedback culture, the internal job portal, global project assignments, or on site training from our academy.
• You will experience a onboarding program, including career guidance by your manager.
• We support you and your well-being with different programs like running groups, family parties, team events, and more.
• We offer health insurance, paid leave and retirement benefits.
• Are you missing something? Help shape it and bring in your ideas.
  

Job location

We are a global team working in a hybrid model (possible to work 2 days per week from home) We have offices in Aartselaar, Antwerp.

Diverse by nature and inclusive by choice

Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.