Technical Support Manager

☞ Traxxeo

見る: 200

更新日: 16-11-2025

場所: Ottignies-Louvain-la-Neuve Walloon Brabant

カテゴリー: IT-ソフトウェア IT-ハードウェア/ネットワーキング 情報技術 経営管理 機械/技術 メンテナンス

業界:

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仕事内容

Traxxeo is a SaaS scale-up working on becoming a European leader in the digital transformation of the constrution industry. Traxxeo develops a selection of digital tools (e.g. digital timesheets, on-site personel security app, geolocation software) leveraging the internet of things & artificial intelligence to help its customers focus on their core business.

Tasks

  • Manage and develop the international support department.
  • Define and execute processes to ensure SLAs are met.
  • Follow-up on client adoption rate.
  • Formalize the customer ticket handling process.
  • Analyze complex problems, research solutions in collaboration with the R&D team and
document problems to ensure a better level of support.
  • Manage the Customer Success Manager & 2 technicians and help them prioritize their
tasks.
  • Collaborate internally with R&D teams and externally with our clients.
  • Communicate clearly with clients and build strong relationships.
Requirements

We are looking for a Technical Support Manager, who has an interest in digitalizing the world of construction:

  • You have a degree in Technical studies (Civil Engineering, Computer Science, etc.) OR Business or any equivalence in experience.
  • You have at least 3 years of experience in managing a support team in the world of
software and software implementation.

  • Excellent written and oral communication (FR/NL/EN).
  • Technical IT skills:
- Engineering background: general computer and network knowledge, experience in maintaining complex computer systems (Database, Process control/supervision, Remote access tools such as RDP, FTP, Automation via scripts, Data analysis via SQL...).

- Ability to acquire full mastery of the tools offered by TRAXXEO (become an expert at
user and administrator level).

  • Agile mindset, willingness to learn, process oriented and problem-solving.
  • You are a self-driven and motivated person, who can manage his time and projects
independently.

Benefits

  • An agile and fast paced environment
  • Competitive salary
  • Opportunity to be part of a fast-growing SaaS company with the mission to digitalize the
world of construction.

We’re looking forward to hearing from you!
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締切: 31-12-2025

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