Technicien Helpdesk

見る: 125

更新日: 16-11-2025

場所: Brussels Brussels Capital

カテゴリー: 運輸/物流/倉庫

業界:

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仕事内容

Making an initial assessment of incident, attempting to resolve
Recording and tracking incident and problem information in a ticketing system
Monitoring progress of incident resolution relative to the appropriate SLA
Managing the incident life-cycle, including closure and verification
Participate in reconfiguration and installation of PC environement
Follows standard service desk procedures and processes
Advises staff on appropriate action and maintain the ownership of the incident and ensure updates
Serves as liaison between staff and the technology department to resolve issues and redirect issues to the appropriate resources

Your profile:

We are looking for motivated Helpdesk: any level is accepted - you can be freshly graduated, with one year experience, medior or senior!
Knowledge of O365 and bit of hardware
Excellent command of the following languages is a must :
French+ English
English + French
Any other EU language is a plus

Type d’emploi : Temps Plein, Autre, CDI

Avantages :

Horaires :

Télétravail:

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