Technology Services Specialist-Associate (IT Operator - IT support)

Purpose of the job : Applies specialist knowledge in performing :

• IT support for Operations and Back-Office functions
• Complex problems follow-up and solving (Levels 1, 2 and 3)

Participates in the design, development and implementation of processes within area of expertise.

• We are looking for an adaptable person, not necessary an expert in all the IT areas. Somebody who is a good generalist, capable to analyze and synthesize, self-taught and sociable.
• Our future colleague will be coached and guided by members of the IT team. Indeed, our company emphasizes human personal development and acquisition of new skills.

Job description :Key Activities:

Processes & procedures

• Respect and follow processes and procedures (which may include systems activities) and completes related analysis to ensure accuracy and completeness.
• Performs, participates in audits and reviews of existing processes or documentation to ensure appropriate standards and rules are applied.
• Identifies and investigates anomalies, issues or variance to be addressed.

Expertise

• Develops and maintains knowledge in relevant Company principles, processes, tools and best practices; current and forthcoming external requirements or developments (can include international, regional or local regulations).
• Applies knowledge to investigate and resolve complex problems or exception situations. For very complex or critical issues, works under appropriate guidance.
• Shares knowledge with peers and management, which may include providing advice on the application of procedures or the interpretation and application of rules.
• Develops and delivers training for internal customers or vendors within area of expertise as appropriate.

Continuous Improvement

• Participates in projects or initiatives to develop new or existing processes, procedures, controls or systems. These can be internal, customer or vendor oriented.
• In some roles, may support implementation and communication of changes internally, to the wider business or to customers and vendors.

Project Involvement

• Participates, analyzes and works on projects which deliver business solutions through improved processes which can include improved efficiencies, delivering additional customer services or leveraging outsourcing or vendor opportunities within department.

Reporting & data processing

• Validates or completes accurate and timely reporting.

• Compiles data from all relevant sources, including externally as appropriate.
• Prepares reports as required and may include recommendations for areas of improvement.
• Monitors reports to ensure standards are maintained in relation to performance and/or compliance.
• May be involved in the development and maintenance of information or record management systems.

Maximizing opportunities

• Identifies risks and opportunities within key processes in the area/department.
• Shares findings with management.
• Contributes to the development and implementation of options to address risks or maximize opportunities within new or existing processes.

Compliance

• Ensures on-going compliance with defined Company processes and procedures, relevant legislation and external regulations, and predefined agreements.
• Notifies management of any non-compliance issues as they arise.

Alignments

• Aligns and gains commitment to actions across teams and from different stakeholders, which may include customers, other functional departments,
• May act as a point of contact for corporate or external bodies.

Candidate Profile

• IT Secondary Degree or IT Bachelor
• 0 to 2 years equivalent experience
• Languages: French and English
• Analytical Skills
• Problem Solving Skills
• Software skills, including use of Microsoft Office software and web-based applications.
• Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals.
• Flexible and stress resistant
• Customer focus
• Good communication with end-users

Contract Type

• Grade 8

• CDD 1 an
• 3 shifts
• Full Time
• Flexibility is required

Recruitment process

• Check CCT + Steps (for internal candidates)
• Résumé Screening
• Phone Screening
• Assessment Center and Panel Interview

Every step is eliminatory.
Deadline to apply for internal candidates : 14/11/21

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all

Our Company

FedEx Express is one of the world’s largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.