Workforce Planner & Controller

仕事内容

Workforce Planner & Controller

Worldline is the European leader in digital payments and number four worldwide, powered by over 20,000 employees in more than 50 countries. Every day, our technology provides the trusted infrastructure for millions of people and businesses around the world - and we´re just getting started. We are on an exciting journey to lead the way towards the next frontier of payments. Our ambitions are extraordinarily high, and we need the best people in the world to bring them to life – people like you. So if you are a highly skilled Workforce Planner & Controller, looking to make a real impact on the world, join our journey!

The opportunity

We’re looking to hire a Controller/Planner in Workforce Management (WFM). Your main focus will be to act as a control tower of the various activities within Workforce Management for the business line Merchant Services (MS) globally. You will be in charge of all the “controlling” activities associated with the WFM process and support the outlook/planning process.

Your day-to-day responsibilities include

• Related to Workforce Management:
• Support the Head of MS Workforce Management (WFM) (and indirectly the Head of MS Operational Efficiency) and work with Finance and HR Controlling team.
• Provide weekly, monthly and quarterly reporting and reviews (important metric monitoring and participation in special projects). As an initial part of your job, you will also be strongly involved in the set up of the structure of these reportings
• Support in all planning activities (outlook, forecast, budget, 3 years plan)
• Support internal customers groups in the business with the implementation of the people equation in their budgets / outlooks
• Improve existing processes and systems/tools to drive efficiency in particular through more automation
• Ensure reporting and presentation output to senior management
• In coordination with the administrators, gather and use data from the MS RAB process (Resources Approval Board process) to improve short-term outlook capabilities and contribute to the budgeting
• Foster an environment of collaboration, engagement, and dedication
• Maintain close collaboration with WFM colleagues working on the other WFM processes and with the operational managers
• Other duties, as assigned

• Business relations:
• You will participate, with the rest of the WFM team, in supporting the overall Sourcing Process for Worldline Merchant Services (from resource request to fulfilment: onboarding, offboarding, sourcing process in different geographies, timely extensions of subcontractors,…) in accordance with Worldline internal rules,
• Contact with different partners (Business, Finance, HR, Procurement, Managed Service Providers, Suppliers, Onboarding team,…). Your role will be at a crossroad between the top management, finance, and HR.

Your Profile

• Strong academic background, preferably a degree in finance/controlling, economics, management or related
• 3-5 years controlling experience in multinational matrix environment, with proven track record
• Full English proficiency, French would be a plus
• Desire to learn, pro active
• Strong analytical skills, ability to lead process analysis
• Used to working in projects, taking on a leading role
• Good communication skills
• Attention to detail
• Must be comfortable in working in cross-functional teams – matrix environment
• Advanced Excel user and ability to use other reporting systems (SAP, TM1, …)
• A strong commitment to providing financial support

Perks & benefits

Next to a rewarding salary, we offer you the following local benefits in this role:

• Bonus
• Meal & Eco Vouchers
• Insurance package, including pension plan
• 27 days off
• Possibility to work remotely (2 days/week)

Grow with us, create tomorrow

At Worldline, we are dedicated to helping our people unlock their full potential - both professionally and personally. With comprehensive training and development programs, expert communities, and global mobility programs, you will always be able to develop and grow at Worldline - wherever you want to go and whatever you want to do. We also offer flexible hours and remote working, to empower you to be your best self at work and at home. 8 in 10 Worldliners consider Worldline a friendly place to work, and 9 in 10 are satisfied with the training & development they receive.

Worldline is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, colour, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or other applicable legally protected characteristics.

Learn more about life at Worldline oncareers.worldline.com