Workplace experience Moves & Space coordinator

仕事内容

We are looking for a Workplace Experience – Moves and Space Coordinator for our Integrated Facilities Management business line.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 92,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honoured to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

What this job involves

Delivery of the defined scope of work within customer services, moves coordination, storage/inventory management and coordination of other facility related services. You will be working in an international orientated company for a global account. This job is focusing on on-site facility operations and includes the following:

• Delivery of the defined scope of work within customer services, moves coordination, storage/inventory management and coordination of other facility related services
  
  

Finance and data

• Provide accurate financial reporting and constantly strive for optimizations Address timely any financial need/concern or issue Proactive follow-up of invoice process for subcontractors within your responsibility End to end responsibility from quote till invoicing
• Understand the client’s needs, develop and implement standard communication tools and norms. The goal is to achieve User Satisfaction targets as set by the Regional Leadership team and Key Element Assessment surveys.
  
  

Client Management

• Strive to “delight” the Client in all aspects of service delivery
• Capture customer complaints/concerns and ensure all are recorded and addressed in a timely manner
• Seek proactively for improvements/ issue handling prior to noticeable for client
  
  

Moves coordination

• Responsible for planning, steering and guidance of external moving partner
• Align and provide full move details/communication with WEA prior to execution
• Ensure client receives timely all materials and information essential for a move
• Act as liaison between movers and all impacted teams Proactively share potential improvements to a floor prior to the move
  
  

Reporting & administration

• Report timely upcoming costs
• Financial follow-up with suppliers
• Ensuring timely financial process completion and lead from A-Z
• Proactively communicate on regular base all key metrics
  
  

Space coordination

• Ensure all site floor plans are up to date, correctly polyline these and ensure all areas have been assigned the right space classification
• Own and regularly update the onsite storage and furniture storage, share optimization/reduction possibilities
• Assess furniture condition across entire site and prepare recommendations
• Act as back-up towards client and all on site team with regards to keys procedure/ordering/management.
• Manage the key inventory, keep up to date and share recommendations for future improvements
  
  

Soft services

• Delivery of the defined and responsible scope within customer services, such as all dining services, landscaping, cleaning, meeting services, events
• Develop and understanding of a working relationship with key representatives of the client and our service provides with whom you closely and daily collaborate with
• Coordinate and facilitate processes to support projects Implement and adapt global initiatives to best fit site purpose
• Owning and support the UX initiative program for the site with aim of increase visibility of the team and achieving target scores
• Own the communication strategy for the entire site team, inform all teams/employees for awareness or impact, align with stakeholders message track and strategy.
• Act as multiskilled and involved in all site operations person towards other team members with a supportive mentality
  
  

Desired Skills And Experience For This Job

• Enthusiastic and positive minded
• Excellent oral, listening and written communication skills
• Proven experience in data administration
• Skilled in Microsoft Office package (Excel, PowerPoint, Word)
• Skilled in working with drawing programs such as AutoCad, NanoCad
• Ability to handle multiple priorities for a team of people and work under pressure to meet deadlines
• Self-motivated, confident and objectives focused
• Ability to analyse and define customer needs
• Demonstrated competency in work planning & subcontractor management
• Good interpersonal skills / interpersonal sensitivity
• Ability to interface as a contact between internal customers, outside vendors, contractors and suppliers
• Good knowledge of professional Dutch and English. French would be a plus
  
  

What you can expect from us

We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.

Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.

We can’t wait to see where your ambitions take you at JLL. Apply today!

Apply quoting reference REQ159777 at jll.com/careers.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at Accommodation.Reques@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.