Junior Coordinator, Mastercard Academy Europe (Rosetta Plan)

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Job Title

Junior Coordinator, Mastercard Academy Europe (Rosetta Plan) Job Title: Event Coordinator, Mastercard Academy Europe

Who is the Mastercard Academy:
The Mastercard Academy was established over 25 years ago to help Mastercard customers and partners gain the knowledge, skills and insights needed to succeed in the world of payments.
Over this time we have developed our training offering to include a range of topics and areas that keep pace with an ever changing world.
Through our many training programmes and events, customers can learn more about Mastercard’s payment solutions and processes, and how to get the best from them. They can also find out more about the wider world of payments covering the latest trends and developments in digital and new payment channels. They have the choice of how to learn – by joining a virtual seminar and/or creating a customised training programme, and/or learning online through Academy on the web.

Role Summary:
The Mastercard Academy team in Europe is looking for someone to actively contribute to the online customer experience by taking responsibility for coordinating virtual trainings.

The candidate will be responsible for working closely with the rest of the Academy team and trainers from across a number of departments and will be involved in overseeing the successful production and delivery of live events (webinars) and trainings through our virtual learning platform - Academy on the web. As such you will gain wide exposure across the Mastercard business and have an opportunity to learn more about the payments industry.

This client facing position, will require you to work as part of a team to coordinate and manage the end-to-end process of the many webinars and training events we deliver including invitations, registrations, trainer rehearsals, customer platform support (Adobe Connect, Zoom or Teams), design support (PowerPoint, quizzes & polls) and event evaluation.

The ideal candidate is passionate about the customer engagement and experience, highly motivated, intellectually curious with an entrepreneurial mindset.
Other key skills and experience we are looking for within a successful candidate include:
. eligible for the Rosetta plan/program (first employment contract)

• customer focused mindset with a focus on the user experience.
• great organizational skills and someone who has an attention to detail.
• good written and verbal communication skills
• creative in draft engaging presentations as well as other collaterals.
• takes accountability and is always looking for potential solutions to solve problems.
• technology minded with experience of, or the ability to learn quickly, virtual platforms such as Adobe Connect, Zoom and MS Teams.
• Good command of the Microsoft Office Suite particularly in PowerPoint.
• Fluency in English (spoken and written); any other language is a plus (e.g., Spanish, Italian, Russian)

• LI-KV1

Due to COVID-19, most of our employees are working from home. We’ve implemented a virtual hiring process and continue to interview candidates by phone or video and are onboarding new hires remotely. We value the safety of each member of our community because we know we’re all in this together.

Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

If you require accommodations or assistance to complete the online application process, please contactreasonable.accommodation@mastercard.comand identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.