3152 Implementation Manager

작업 내용

• Primary location is Braine-l’Alleud, Belgium, the candidate will be required to travel to other NATO locations (95% travel) in Europe. Contractor will need to be availabke on-site for the majority of the implementation phase (95%) and willing to travel as necessary to support project objectives.
  
  

• Engage with the customer and the project team to assess the readiness of site for cloud migration.
• Arrange remote and on-site meetings with the customer to understand the site-specific requirements and constraints in terms of user, printer and data migration.
• Assess on-site resources, including enrolment and training spaces, on-site support personnel, and logistics.
• Assess the technical readiness of site in terms of internet bandwidth, wired or wireless internet access, cabling, etc. in coordination with project technical team.
• Fill out site readiness checklist for a site, identify the issues and risks that would hamper a successful site implementation.
• Address the open action items, issues and risks in coordination with project team, customer and NCIA relevant business areas.
• Ensure the closure of items before start of site implementation.
  
  

• Plan site implementation schedule including planning of daily user enrolments and trainings.
• Plan the data migration of user data, including emails and personal data.
• Plan the migration of printers, shared mailboxes, shared drives and portals.
• Plan logistics aspects of site implementation, including the delivery and handling of End-User Devices on site, device preparations and provisioning.
• Plan MS Teams and Channel Structure and ensure timely creation of Teams and Channels.
  
  

• Be present on site during the site implementation.
• Coordinate and facilitate the distribution of hardware to users, user self-enrolments, account setups, data and printer migrations.
• Ensure a seamless migration for users to the new cloud environment.
• Maintain open lines of communication with the customer, providing regular reports on implementation status and address any concerns promptly.
• Develop and maintain daily reports, brief customers and project management regarding site implementation progress, issues or risks and identify areas for improvement.
  
  

• Prepare and lead a Site Implementation Closure Brief to the Customer.
• Report any remaining issues or action items, track the closure of them with service delivery managers.
• Ensure that the user support structure is in place, including the workflows, resolver groups and access rights in ticketing system.
  
  

• Collaborate with Cloud Operations Centre, Project Managers, Technical Leads, and other relevant teams to ensure cohesive user migration activities on a site.
• Communicate effectively with customers to understand site- specific requirements, constraints and address concerns.
  
  

• The candidate must have a currently active NATO SECRET security clearance.
  
  

• Basic understanding of project management principles, methodologies, and tools.
• Understanding of project life cycles and the ability to assist in the planning and execution of site implementations from initiation to completion.
• Extensive experience in managing IT migration projects involving user migrations, preferably in military or structured environments. (8 years)
  
  

• Strong attention to detail with the ability to manage multiple tasks simultaneously.
• Proven ability to plan complex user rollouts including planning of users, support staff, contractors and physical resources such as rooms, devices, assets.
• Capacity to handle and prioritize competing demands in a fast-paced environment.
  
  

• Excellent verbal and written communication skills to effectively collaborate with team members, project managers and stakeholders including leadership of the customer organization.
• Ability to prepare and distribute meeting agendas and minutes, ensuring clarity and accuracy in communication.
• Strong interpersonal skills for coordinating with different teams and stakeholders and ensuring timely follow-ups.
  
  

• Proven ability to work collaboratively within a team, ensuring smooth coordination of project activities.
• Willingness to cooperate technical leads and other teams to ensure project success and resolve project-related issues.
  
  

• Eagerness to learn and grow in project management, with a proactive approach to personal development and skill enhancement.
• Adaptability to changing project requirements and an evolving work environment.
  
  

• Advanced proficiency in using M365 tools, such as Excel, Word, Loop, Planner, MS Teams, etc. to plan, document and track.
• Familiarity with cloud-based platforms (e.g., Microsoft 365) and project management tools (e.g., ServiceNow, Jira) is an advantage but not mandatory.
  
  

• The candidate has strong customer relationship skills, including negotiating complex and sensitive situations under pressure.
• Full proficiency in the English language. French language proficiency is of advantage.
• The candidate must have the nationality of one of the NATO nations.