AAS-C001616 - Snr Technician System (NS), Mons - FRI 30th July

작업 내용

DEADLINE DATE: FRIDAY 30th JULY 2021
Requirement Title: Senior Technician System
Equivalent NATO Grade: G10/54
IWC Work Location: Mons, BE
Full time on-site: Yes
Required Start Date: 30-AUG-2021
Total Scope of the request (hours): 900
Specific Working Conditions: Working under secured areas
Required Security Clearance: NATO Secret
Under the direction of Section Head of Network and Control Centre, the incumbent will perform duties such as the following:

• Supporting all areas of the ESOC, as part of a functional team;
• Supporting Incident Management process, dispatching incidents to the relevant technical elements for resolution and performing operational impact assessment determining services affected and users impacted;
• Providing technical level 1 and 2 support and assistance for LAN / WAN and voice systems;
• Monitoring, controlling and conducting first and second level of troubleshooting of all data systems and services in support of all NCI Agency customers and NATO missions.
• Administrates data and services monitoring and control platforms for optimum performance for use by the ESOC personnel;
• Responsible for co-ordination with internal and external agencies to restore networks and communication services;
• Assists in the direction and co-ordination of corrective action to regional and other control activities in the event of failure or degradation in any of the networks;
• Utilises automatic data processing devices and tools within the ESOC and uses all available centralized service management tools to restore all services availability and quality at the agreed levels;
• Follows senior guidance and established processes, cooperating when requested, to its development and improvement;
• Participates in the development and delivery of the required on the-job training to other technicians;
• Propose, prepare, verify, and maintain services and systems documentation, to include; operational advice notices and level 1/2 documentation, accounting for interface standards and procedures;
• If required, work in a shift pattern to provide 24/7 coverage;
• Work on own initiative with limited supervision, may lead others as required;
• Working and training with other service lines;
• Deputize for higher grade staff, if required;
• Perform other duties as may be required.

Requirements:
Required Security Clearance: NATO Secret

• Higher vocational training in a relevant discipline with 2 years post-related experience;
• Or a secondary educational qualification with 4 years post-related experience;
• Prior experience in technical support and assistance for networking, WAN and voice systems;
• Very good understanding of telecommunications / network / information technology solutions & products;
• CCNA certified;
• At least 2 years’ experience with, and knowledge of, Local Area Networks/Wide Area Networks (LAN/WAN)/Telco provider networks and services delivery based on NOKIA Service and Service Access Routers (SR/SAR), and Cisco routers and switches;
• Experience in service management (i.e. Incident, problem management, etc.) and customer support focused approach in a control centre environment and experience in management and use of related toolsets (e.g. ITSM);
• Ability to handle multiple incidents simultaneously while adapting to constantly changing requirements

Benefits:
Required Security Clearance: NATO Secret

Job Type: Full-time