Application Support Agent

JOB DESCRIPTION

We are looking for a Application Support Agent in Brussels

A day in the life of a Application Support Agent

As a support agent, you will be a part of a vibrant team, highly motivated and passionate about supporting the team within best practices. You will be part of a highly performing, cross functional, Agile team of experienced team. Our teams work for the development INTRASOFT government products and for EU Institutions web applications.

Application Support Agent

Your main duties will be:

• Receive and log requests/ incidents & questions from users (by e-mail, phone, or face to face); provide technical support, investigate problems, and determine appropriate actions.
• Keep end-user informed on request status and progress
• Participate to meetings with the development team.
• Improving documentation and creating FAQs based on received calls

This is an opportunity for enthusiasts who want to jump at an opportunity to immerse their selves in new technologies and to see their work travel around the world.

By joining INTRASOFT International, the leading IT company you will be part of a hub of 1.700+ tech enthusiasts. You will work using cutting-edge technologies that contribute to the design and delivery of solutions and products for challenging, large-scale IT projects, that affect the lives of millions of citizens around the globe. At INTRASOFT International we are making an impact in the European Systems landscape as a Top IT Solutions & Services provider for the E.U. Institutions and Agencies in large-scale critical projects for the last 20 years.

JOB REQUIREMENTS

If you have

Above the generic knowledge and skills linked to the profile, knowledge and expertise in the following domains are important.

• Higher education or equivalent overall experience
• A first successful experience in user support (minimum 1 year)
• European level C1 in French and English is mandatory
• Have a good analytical skills and quickly understand process
• Be solution-oriented as well proactive and reactive to any problem
• High communication skills and insure customer satisfaction
• Ability to work in an international/multicultural environment
• Strong team player with excellent relationship skills
• You are stress resistant and are able to impart knowledge at various levels

Miscellaneous:

• Any other language is an asset
• ITIL Foundation Certified

…then this position is suitable for you!

This position comes with

• Competitive compensation packages
• Continuous learning (with the most modern methods - unlimited access to Udemy for Business), and fast career growth
• Interesting and challenging tasks within large-scale projects
• An international dynamic within a fast-paced working environment
• The opportunity to work in a diverse environment with talented colleagues

All candidates are equal to receive consideration. There is no discrimination in terms of ethnicity, sex and sex preferences, age, color, medical condition, marital status, physical or mental disability, religion or any other characteristic protected by applicable laws and regulations. At INTRASOFT International we support human rights among our employees and focus on creating a positive working environment of diversity and inclusion.

The safety and well-being of our candidates and employees remains our top priority. Please note that the recruitment process in INTRASOFT International will be conducted virtually for the upcoming months, following the Covid-19 pandemic safety measures.

Our culture

Our people are the most important element of our success. Our work life is well defined by our set of fundamental Values:

Be the linkof a great team that forms a unique network across departments,

countries and business units and operates with trust, open communication, transparency and respect.

We make it happenwith our expertise, accountability and solution-driven attitude. We always strive for improvement, always with an eye on the big picture.

We learn & evolve by embracing a culture of building on our experiences, sharing our knowledge and developing our skills. We are always open to new ideas and invite all #IntrasoftPeople to contribute with theirs.

We fuel creativityin every aspect of our everyday life at INTRASOFT; in the solutions and products we design and the initiatives we undertake.

We share customer successby understanding their unique needs, corresponding to their vision, and exceeding their expectations.

LetUsJoinYOU!

About INTRASOFT International

We are INTRASOFT International, a leading European IT Solutions and Services Group with strong international presence and expertise, offering innovative and added-value solutions of the highest quality to a wide range of international and national public and private organizations. More than 500 organizations in over 70 countries worldwide have chosen the company’s services and solutions to fulfill their business needs.

For more information regarding our company, current projects, and openings around Europe, please consult our website: www.intrasoft-intl.com.

• Please submit your CV in English

All applications will be treated as strictly confidential.