Business Process Analyst

☞ WorldLine

전망: 175

갱신일: 16-11-2025

위치: Zaventem Flemish Brabant

범주: 경영진

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작업 내용

Business Process Analyst

For the Process Architecture and Transformation team, we are looking for an experienced Business Process Analyst who is closely working with projects managers and product manager in defining, maintaining and optimizing Customer Services processes. This role allows to establish a broad, international network within the company and gather insights into the different areas and their market offering.

Main activities and responsibilities are:

  • Consult project and product manager in designing, optimizing and documenting of Customer Services related processes and procedures
  • Initiation and coordination of process improvements and harmonization throughout the global organization of MS Customer Services
  • Representation of MS Customer Services in strategic programs/projects with regard to process design, harmonization and organizational
  • Engagement in post-merger integration activities
  • Close collaboration with the training and Quality team in order to further strengthen the Operational Excellence
  • Ad hoc analyses, reporting, support and/or lead of improvement measures on behalf of Line, Program or Project Management


The ideal candidate has:

  • A university degree or equivalent by experience
  • Knowledge of Business Process Methodology
  • Experience in defining/maintaining processes, ideally in the context of Customer Services organization
  • Ability to facilitate workshops and present content to a senior audience
  • 3 to 5 years of experience in leading a group of business analysts/process experts
  • Pro-active team player with perseverance in achieving goals
  • Ready to take ownership of tasks, manage them to their completion, and deliver under tight timelines with a high degree of accuracy
  • Strong communication skills and ability to work in an international context
  • Willingness to travel (up to 20%)
  • Strong analytical, conceptual and presentation skills
  • Experience in Lean Six Sigma is an advantage
  • Excellent knowledge in English, written and spoken
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마감 시간: 31-12-2025

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