C002257 Technician (Voice Engineering) (CTS) - TUE 28 Jun

작업 내용

Deadline Date:Tuesday 28 June 2022

Requirement:Technician (Voice Engineering)

Location: Mons, BE

Full time on-site: Yes

NATO Grade: G10/56

Total Scope of the request (hours): 495

Required Start Date: 1 August 2022

End Contract Date: 31 December 2022

Required Security Clearance: NATO COSMIC TOP SECRET

Specific Working Conditions:Supervisory/Guidance Duties: The incumbent will be required to supervise, administer and give professional guidance to lower echelons.

Working Environment: Normal office environment and field conditions during exercise / operational support.

Duties and Role:

Under the direction of the Cell Head & Engineer (Voice Engineering), the incumbent will perform the following duties:

• Assist in the delivery of 2nd and 3rd level technical support of CIS services to NCI Agency customers;
• Support remote fault diagnosis of CIS services to NCI Agency customers;
• Carries out remote routine maintenance of the static Voice infrastructure, management appliances and other NATO Voice equipment;
• Performs remote fault diagnosis on Call Managers, Session Border Controllers and Gateways as required during life cycle support;
• Assists in the creation and maintenance of Standard Operating Procedures within the Voice Cell as modifications or additions to current capabilities;
• Coordination, and performance, of configuration, and evaluation, of test scenarios within the NGCS Reference Facility, pertinent to the area of Voice that is the focus of upcoming capabilities;
• Be ready to participate in on-call shifts
• Performing the practical evaluation of management tools and capabilities;
• Install, activate, de-activate, recover and correct Voice Resources and Services;
• Create, report, track and close Voice Resource and Service Trouble Tickets;
• Monitor, collect and survey Voice Resource and Service Trouble Tickets;
• Assists in logistic and asset management of voice services equipment;
• Deputize for higher grade staff, if required;
• Performs other duties as may be required.
  
  

Requirements

Skill, Knowledge & Experience:

• Required Currently Active Security Clearance: NATO COSMIC TOP SECRET
  
  

Experience and Education:

• Higher vocational training in a relevant discipline with 2 years post-related experience.
• Or a secondary educational qualification with 4 years post-related experience;
• At least 4 years’ operation and configuration experience of Cisco Call Managers and Call Mangers Express;
• At least 4 years’ operation and configuration experience of Cisco Unified Border Elements;
• Minimum qualification of CISCO Certified Network Associate Collaboration (CCNA Col) or equivalent;
• At least 4 years’ experience with deployment and configuration of VoIP solutions including Call Managers, management appliances and endpoints;
• Experience with device management tools such as HP Network Automation, Solar Winds, Intermapper, to include adding devices to be monitored, creating automatic reporting thresholds, identifying devices that aren’t functioning properly;
• Good knowledge of protocols and standards utilized in VoIP and Unified Communications; SIP, TLS, MGCP, H.323, RTP (incl. G.711, G.729 codecs), and other similar standards;
• Experience with deployment and configuration VoIP equipment integration with Unified Communications solutions such as Microsoft Lync or Cisco Jabber;
• Experience with virtual environments (ESXi, vSphere, vCenter)
• Experience in utilizing of vendor’s toolkits for collection of maintenance data, and ability to analyze them for both: service improvement and troubleshooting purposes;
• Experience with deployment, testing and evaluation of communications gateway Session Border Controller; Cisco CUBE;
• Working knowledge of TCP/IP protocols;
• One, or more, years’ experience in on-line performance, accounting, fault, security and configuration management of digital networks and associated transmission systems to include switching systems in support of voice and data transfer.
  
  

Desirable Experience and Education:

• Experience with CISCO Call Centre Express (UCCX)
• Understanding of the contemporary Telecommunication technology including TDM;
• Familiarity with military voice and data systems;
• Good knowledge of the principles of Command and Control (C2) Systems and the associated management expertise;
• Experience of preparing technical documentation and Standard Operating Procedures;
• Prior experience of working in an international environment comprising both military and civilian elements;
• Knowledge of NATO responsibilities and organization, including ACO and ACT.
  
  

Language Proficiency:

• A thorough knowledge of one of the two NATO languages, both written and spoken, is essential and some knowledge of the other is desirable.
  
  

NOTE: Most of the work of the NCI Agency is conducted in the English language.

Competencies or Personal Attributes:

• Deciding and Initiating Action - Takes responsibility for actions, projects and people; takes initiative and works under own direction; initiates and generates activity and introduces changes into work processes; makes quick, clear decisions which may include tough choices or considered risks.
• Relating and Networking - Easily establishes good relationships with customers and staff; relates well to people at all levels; builds wide and effective networks of contacts; uses humour appropriately to bring warmth to relationships with others.
• Adapting and Responding to Change - Adapts to changing circumstances; tolerates ambiguity; accepts new ideas and change initiatives; adapts interpersonal style to suit different people or situations; shows an interest in new experiences.