C003630 Senior Technician (NS) - THU 27 Jun EXTENDED

작업 내용

Deadline Date:Thursday 27 June 2024 (Was Friday 21 June 2024)

Requirement: Senior Technician

Location: Mons, BE

Full Time On-Site:Yes

Time On-Site:100%

Total Scope of the request (hours): 750

Required Start Date: 29 July 2024

End Contract Date: 31 December 2024

Required Security Clearance: NATO SECRET

Duties and Role:

Under the direction of ESOC Ops Coord Section Head, the incumbent will perform duties such as the following:

• Supporting all areas of the ESOC, as part of a functional team;
• Supporting Incident Management process, dispatching incidents to the relevant technical elements for resolution and performing operational impact assessment determining services affected and users impacted;
• Providing technical level 1 support and assistance for LAN / WAN (data and voice);
• Monitoring, controlling and conducting first and second level of troubleshooting of all data systems and services in support of all NCI Agency customers and NATO missions. Administrates data and services monitoring and control platforms for optimum performance for use by the ESOC personnel;
• Responsible for co-ordination with internal and external agencies to restore networks and communication services;
• Assists in the direction and co-ordination of corrective action to regional and other control activities in the event of failure or degradation in any of the networks;
• Utilises automatic data processing devices and tools within the ESOC and uses all available centralized service management tools to restore all services availability and quality at the agreed levels;
• Follows senior guidance and established processes, cooperating when requested, to its development and improvement;
• Participates in the development and delivery of the required on- the-job training to other technicians;
• Propose, prepare, verify, and maintain services and systems documentation, to include; operational advice notices and level 1 documentation, accounting for interface standards and procedures;
• If required, work in a shift pattern to provide 24/7 coverage;
• Work on own initiative with limited supervision, may lead others as required;
• Working and training with other business areas;
• Deputize for higher grade staff, if required;
• Perform other duties as may be required
  

Requirements
Skill, Knowledge & Experience:

• The candidate must have a currently active NATO SECRET security clearance
• Higher vocational training in a relevant discipline with 2 years post-related experience. Or a secondary educational qualification with 4 years post-related experience;
• Prior experience in technical support and assistance for networking, WAN and voice systems;
• Very good understanding of telecommunications / network / information technology solutions & products;
• CCNA certified;
• At least 2 years’ experience with, and knowledge of, Local Area Networks/Wide Area Networks (LAN/WAN)/Telecommunications provider networks and services delivery based on NOKIA Service and Service Access Routers (SR/SAR), and Cisco routers and switches;
• Experience in service management (i.e. Incident, problem management, etc.) and customer support focused approach in a control centre environment and experience in management and use of related toolsets (e.g. ITSM);
• Experience in roles requiring the ability to handle multiple incidents simultaneously while adapting to constantly changing requirements
  
  

Desirable Experience and Education:

• Strong analytical, organization, multitasking and prioritization skills;
• Technical leadership experience;
• Previous experience working in a Network Operations Centre (OC) / Service Operations Centre;
• ITIL Foundation;
• Prior experience of working in an international environment comprising both military and civilian elements;
• Knowledge of NATO responsibilities and organization, including ACO and ACT