Commercial & Customer Engagement Manager - Foundation (GEM) - North Europe

About the Opportunity

Join Sanofi General Medicines as Commercial and Customer Engagement Manager for North Europe Foundation. In this role you will define, create and implement the Foundation Commercial & Customer Engagement strategy to engage and communicate with the key customers on our Foundation portfolio, contributing to a sustainable growth in revenues & BOI.

In collaboration with medical, and a target operating model to define, support by developing the best content to get an attractive unique customer engagement journey among competition; and, in strong collaboration with Business Leaders & One Trade, drive innovative & breakthrough commercial projects to have a sustainable profitability.

Possible locations stated by preference:Diegem/Belgium, Amsterdam/The Netherlands.

About growing with us

In this role you will…

• For all North Europe countries, Maximize our Revenues and BOI sustainably through different initiatives: Omni-Channel & Customer engagement, Payers & Pricing, Tender efficiency, Gross To Net management in collaboration with One Trade & Business Leaders, …etc.
• Identify across the countries, Commercial initiatives to improve portfolio profitability through pricing strategy, GTN improvements and better tender management
• Drive the maximization of the portfolio through Payers/pricing initiatives, but as well when needed commercial/marketing projects that can support the brand value and support a sustainable sales and profitability
• Omni-Channel & Customer Engagement Champion:
  • Determine and roll-out the customer engagement strategy for selected brands (mature assets) and countries part of the North Europe Foundation portfolio
  • Works with strategic partners to provide input that defines/refines customer segmentation over time
  • Aligns which channel can be the best to activate and with which value proposition to the customer. You will need to find the optimal balance between brand preference, convenience & cost effectiveness
  • Experiments quickly new approaches & solutions to respond to the customers needs
  • Provides clear and firm direction to internal & external partners for channel mix selection, content development and tactical delivery
  • Continuously optimizes the use of existing channels, improve KPIs and you keep a close eye on new developments and actively bring them in
  • Manages budgets for owned projects
• Serve as a leader in advancing digital capabilities & Identifies opportunities in the countries for utilization of new digital channels
• Lead complex project teams involving all business, Trade, Supply Chain and support functions for a large portfolio
• Degree of innovativeness: Provide disruptive ideas of that improve and innovate customer engagement, go to market and portfolio scope

About you

Qualifications/ Education & work experience

• Bachelor degree in business or marketing
• 3+ years of experience in pharma is a sales or marketing function
• Understanding of omnichannel strategies/tactics, marketing channels and the key benefits that each achieve at driving enhanced customer relationships
• Strong understanding of end-to-end strategic marketing of pharmaceutical products
• GtN and P&L understanding
• Highly complex project management
• Track record in Trade, Commercial and/or Customer engagement/omnichannel and digital activities
• Organizational, flexibility, influencing, presentation and listening skills
• Oral and written fluency in English, another language is an asset
• Driving license is required, travels in Belgium mostly with 10% business trip on North Europe region (BE, NL, SE, FI, DK, NO)

Inspire your Journey: what Sanofi can offer you:

• An international work environment, in which you can develop your talent and realize ideas and innovations within a competent team
• An attractive, market-oriented salary aligned with your qualifications and including social benefits above average (e.g. company pension plans, health management)
• An individual and well-structured introduction and training when you onboard
• You can create your own career path within Sanofi. Your professional and personal development will be supported purposefully
• As a globally successful and constantly growing company, Sanofi provides international career paths as well

This is our Sanofi. Discover yours.

If you feel you have the required experience please apply NOW, alternatively contact sandra.rombi@sanofi.com directly for more details.

https://www.sanofi.com/en/careers/

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For GDPR reason we are not accepting any application via email. Only applications received via Sanofi sites will be considered. Applications received outside our platforms won’t be reviewed.

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