Customer Service Representative (f/m/d)

☞ FHP Vileda SComm

전망: 165

갱신일: 26-11-2025

위치: Verviers Liège

범주: 행정 / 임원 / 보조원 생산/조작 기계 / 기술 유지 매상

산업: Energie Utilities

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작업 내용

Freudenberg is a global technology group that strengthens its customers and society long-term through forward-looking innovations. Together with our partners, customers and the world of science, we develop leading-edge technologies, and excellent products, solutions and services for 40 market segments. The Freudenberg Group employs some 50,000 people in around 60 countries worldwide and generates sales of nearly 9 billion euros.

Freudenberg Home and Cleaning Solutions is a Business Group of Freudenberg and a leading global supplier of branded cleaning systems as well as household and laundry care products. The portfolio includes brands such as Vileda®, Gimi®, Wettex® and Marigold®. The company employs more than 3,000 people and hosts a distribution network in 35 countries.
New, effective products and distribution channels, technical innovations and a strong customer focus have been the company’s key success factors. They are supported by extensive market and customer research on an international basis as well as innovation centers and production plants around the world.

Responsibilities

  • Order taking and making sure all orders are processed in the system
  • Developing a good relationship with our customers, handling their requests and challenges and propose corrective actions
  • Following up orders for preparation with 3PL and for shipment with haulers securing the on time delivery to the customers
  • Monitor the KPI CSL (Customer Service Level) and take corrective actions to reach this KPI
  • Check Back orders together with Supply Chain and inform customers about next availability
  • Develop and follow the evolution of EDI’s implemented or to be implemented with customers
  • Handle customer master data creation
  • Maintain general customer conditions in SAP
  • Check customer’s OOSL (out of stock level) & OTIF (on time in full)

Qualifications

  • 2-3 years experiences in a similar field preferably in an international environment
  • Attracted by multicultural environment
  • Excellent written and verbal communication skills in French & English
  • Good problem resolution skills
  • Team spirit and result oriented
  • Strong stress resistant skills
  • Able to work with an ERP (SAP), Windows programs (Excel, Outlook…)

Your Benefits

Company pension

Company pension: Save for retirement with the company’s help

Meal allowance

Meal allowance: Allowance makes meals more affordable

Performance-related bonus

Performance-related bonus: When you have an impact, you can reap the rewards

Health insurance

Health insurance: Insurance: backstop protection against health risks

International work options

International work options: A career with global relationships and a world view.
The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.
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마감 시간: 10-01-2026

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