Customer service representative

About Avery Dennison

Avery Dennison Corporation (NYSE: AVY) is a global materials science company specializing in the design and manufacture of a wide variety of labeling and functional materials. The company’s products, which are used in nearly every major industry, include pressure-sensitive materials for labels and graphic applications; tapes and other bonding solutions for industrial, medical, and retail applications; tags, labels and embellishments for apparel; and radio frequency identification (RFID) solutions serving retail apparel and other markets. Headquartered in Glendale, California, the company employed more than 32,000 employees in more than 50 countries in 2020. Reported sales in 2020 were $7.0 billion. Learn more at www.averydennison.com.

Avery Dennison is an equal opportunity employer

For our Benelux Customer Service team we are hiring a Customer Service Specialist/representative.

In this role, you will:

• Manage assigned accounts in terms of order processing, order follow up, pricing integrity, on-time deliveries and complete order fulfillment

• Support all aspects of service to the customer including, but not limited to: price quotes and quote follow-up, technical and product recommendations, sample department coordination

• Maintain and create customer master files (use of the Accelerator and SFDC)

• Promote and proactively communicate innovative, new and changing products and services

• Provide responsive order management support including order entry and expediting

• Identify and champion customer’s needs and determine appropriate action

• Investigate, evaluate and resolve customer complaints professionally in alignment with the complaint handling department

• Initiate and implement initiatives which improve customer service and responsiveness

• Coordinate with Logistics and Operations on capacity planning and scheduling, proactively communicate supply chain issues and provide alternatives

• Escalation of structural issues

• Close collaboration with marketing and sales for assigned customers (implementation of marketing programs, partner with Sales to assist achieving goals, support on customer growth projects)

• Ensure proactive communication within Customer Service and Sales network by sharing insights gained during allocated customer contacts in regards of service, complaints or other important customer information

• Back-up team-members when workload makes this necessary and during holiday period

• Partner with Inside Sales to assist in achieving sales goals.

• Provides telephone customer service regarding company’s services and/or products.

What we expect from you ! Your Expertise:

• Fluent in English and French (written & spoken), Dutch a plus

• Experienced working in a customer-facing role

• Able to effectively manage many priorities and issues

• Strong organizational skills, very detailed oriented and good follow-up skills

• High customer orientation and friendliness

• Strong communication skills

• High degree of self-initiative, resilience and assertiveness

• High IT affinity, experienced working with an Order Management System

Our culture is innovative and collaborative. We are committed to diversity in the workplace, both for employees and for the company. Avery Dennison is a great place to work for everyone.

We offer:

Workplace flexibility

Structured learning and development

Mentorship program

Total competitive rewards

We look forward to receiving your application.

If you are interested in knowing more about our Diversity & Inclusion approach, please go to https://www.averydennison.com/en/home/about-us/diversity-and-inclusion.html