Customer Service Specialist

작업 내용

Are you looking for a job where you can really make a difference? Does helping an innovative tech company to reach its full potential sound like your cup of tea? And do you want to do all of this while being part of a friendly bunch of people that want to modernize the logistics world together with you?

Then let’s have a chat :) !

Founded in 2016 , Peripass is a logistics SaaS scale-up with its headquarters in Ghent, Belgium. Our Yard Management Software enables industrial and logistics companies to smoothly manage the complete flow of trailers rolling on and off their sites, as well as all trailer movements on-site . Building on an already strong revenue basis, our sales and overall company growth is rapidly accelerating. We have recently grown to about 30 people and we are planning to grow to over 50 people in 2021 . We are proud to have been awarded the “Trends Digital Pioneer 2020” in the category Manufacturing & Logistics.

As our Customer Service Specialist you will have the opportunity to gain knowledge in fast-growing SaaS software and develop your own skills on a continuous basis. This is what you will be doing:

• You are the first line contact person in the service desk for all customer requests on our software platform: you analyse, investigate and resolve technical issues reported by customers of Peripass.
• You communicate clearly and proactively, making sure our customers are continuously aware of the steps we’re taking towards a solution.
• You partner up with the customer success managers, implementation consultants and product team, to escalate issues when needed.
• You are the voice of the customer internally and help improve our product with your input.
• You are responsible for managing the monitoring dashboard, in order to proactively counter any incidents .
• You build upproduct knowledge on a daily basis and are keen to develop your technical skills.
• You take the lead to continuously expand our help center by writing technical documentation and creating product walkthrough videos.
• You want to become an expert in our support tools and processes.

What we offer

• First of all: a great job with lots ofresponsibility within a fast-growing and financially healthy company.
• Since human capital is one of our biggest assets we will be investing in you. Offering you plenty of learning opportunities both through training programs and on the job.
• A cheerful bunch of colleagues who are all making the success story of Peripass, day after day, milestone after milestone, and joke after joke ;).
• A solidsalary package with great benefits.
• Flexible working hours.

Want to know if we’d be a good fit for you ? Here areour values. We do everything we can to make these values lived in our day-to-day, and not just words we put up on our walls. We promise.

• Act fast, fail fast– We don’t blame, we learn. Because you simply can’t grow without failing.
• Curiosity – We like to try out new stuff and to optimize things. By working together, we come up with creative solutions that we can be proud of.
• Adaptability – We have to face it, we’re scaling, and we’re scaling hella fast. So we need to constantly change and adapt. But hey, isn’t that also the kick of working at a scale-up ?
• No nonsense – We communicate directly with each other and we listen, we really listen. Because that’s the key to making good things great.
• Humbleness – Hey, we’re all just people. We all f*ck up sometimes, we all deserve respect and we’re all in this to grow and kick some serious ass in the process.

Job requirements

Come on, blow us away with your credentials :) You will, if:

• you are customer oriented and are able to communicate clearly via email and phone
• Software applicationsare like a playground for you, happily clicking around and finding solutions for your customers.
• you have an analytical, problem-solving mindset
• you keep your calm and prioritize at all times
• you can communicate fluently in Dutch and you can get by in French and English
• Bonus points!if:
• youhave knowledge about network architecture, hardware, integrations software/hardware, etc.
• you have experience in logistics & supply chain
• you have experience in SaaS customer service