Customer Solution Manager

☞ Sandoz

전망: 140

갱신일: 26-11-2025

위치: Vilvoorde Flemish Brabant

범주: 기획 / 프로젝트 IT-소프트웨어

산업: Pharmaceutical Manufacturing

수평: Mid-Senior level

직업 종류: Full-time

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작업 내용

Job Description

The purpose of the Customer Solution Manager role is to:
  • Define and develop a service catalogue to differentiate Sandoz in the pharmacy business by understanding customer pain-points and needs
  • Be responsible for the implementation of customer solutions in close collaboration with the pharmacy team
  • Closely collaborate above country to implement best practices and inititatives that are beeing developed in the cluster / region
  • Define the right marketing content and channel to promote Sandoz as partner of choice with solutions beyond discounts
  • Develop campaigns for our key growth drivers in the pharmacy business in close col-laboration with the marketing department
Major Accountabilities :
  • Lead and be responsible for the timely and accurate implementation of services and solutions beyond products for the pharmacies
  • Collaborate with the Key Account Management Team to find synergies between in-dividual pharmacies and pharmacy chains
  • Participate to industry conventions (e.g. APB meetings) to meet with pharmacists and anticipate future trends and develop added value services for the pharmacies
  • Prepare briefing, coordinate and follow-up with external agencies to develop phar-macy services, market research (and others, if relevant)
  • Organize and steer advisory boards to constantly seek customer feedback and test initiatives
  • Accompany the field force in the field to gain insights on how to best support them in their sales journey and identify/test service ideas
  • Support the implementation of campaigns in relation to key products or therapeutic areas if needed (e.g. .Antibiotics campaigns)
  • Drive and (co-)lead projects related to increase visibility of Sandoz as partner of choice in close collaboration with other departments (e.g. communication, Market-ing, Medical)
  • Track the implementation of the solutions with the relevant KPIs aimed at measur-ing customer satisfaction (e.g. NPS)
  • Adopt and leverage Omni-channel to promote Sandoz solution to customer and pa-tients (if relevant)
Commitment to Diversity & Inclusion:

Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Minimum Requirements
  • University degree or equivalent in Science, Marketing or Business qualification.
  • Dutch, French and English
  • Customer experience manager (Commercial, medical)
  • Marketing services experience or brand management experience.
  • Project Management experience
  • Strong Customer Focus
  • Strong communication skills
  • Team player, positive mindset
  • Digitally savy
  • Curious, open to change and ambiguity
  • Learning agility
  • Business Accumen
  • Analytical and strategic skills Creativity
  • Drive For results
Division

SANDOZ

Business Unit

COMMERCIAL OPS EUROPE SZ

Country

Belgium

Work Location

Vilvoorde

Company/Legal Entity

SDZ BEL

Functional Area

Marketing

Job Type

Full Time

Employment Type

Regular

Shift Work

No

Early Talent

No

#SANDOZ
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마감 시간: 10-01-2026

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