Data Analyst

Within the Customer Operations Steering Tribe (part of the larger Customer Operations Circle), we are looking for an ambitious data-experted SPOC Person for one of our Operations Tribesto become a part of our Customer Operations Office Team. There we will use data to support, challenge and inspire our Telenet, BASE & back-office customer operations colleagues with clear recommendations, actionable insights, and efficient self-service dashboards.

The focus of this expert is to support the Operations’ senior leadership with day-to-day support and data-driven insights.

Your key responsibilities as a Data Analyst

Key overall responsibility as a Data Analyst is to provide our Customer Operations Leadership with a sense of calm, clarity and predictabilityby actively seeking to understand the plans and ambitions of internal and external stakeholders that significantly impact our operations. Our second mission is to promote transparency and understanding of the Customer Operations throughout the organization by providing clear and accessible information that enables leadership stakeholders to comprehend the bigger pictures.

To complete this amazing team of 8 people, we are looking for a “dedicated data experted SPOC person for one of our Operations Tribes

Prepare, drive, lead and presenta monthly Steering Meeting towards our Operations’ (Senior) Leadership incl. Tribe Leads, VP Operations

Analyze high level trendsand be able to translate insightsin a structured number of key recommendations and discussion items

Present your key data driven insightsin a crisp, compelling and convincing manner to the Operations’ Leadership

Collaborate and supportthe leadership on a daily basis with key data-driven insights and facts

Understand the high-level budget drivers to understand the business and support in creating realistic budget scenarios

Maintain a limited set of created structural reports and dashboardsand perform data checks

Ensure existing dashboards land within your business unit

Our ideal Data Analyst has

Master’s degree in a quantitative field (Business Engineering, Applied Economics, Computer Sciences, Information Management…) or equivalent by experience

Looking for professionals and more experienced (+5-10 years) data experts with experience in Telecom, Entertainment, Consulting or similar industries is a plus

Experience with at least 1 reporting toolis a plus

Strong acumen in quantitative analyticsand structured problem solving

Results driven: able to coordinate an analytics initiative end to end from ideation through production and adoption and have an understanding of the life cycle of an analytics initiative and the common pitfalls.

Excellent presentation and storytelling skills and ability to influence decision makers

Fluent in English and preferably in Dutch/French

What we have to offer

You will be joining a company that invests fully in you and adapts your work environment optimally to what you need. This allows you to develop while taking care of your work-life balance. What else are we throwing into the fray?

You will have every opportunity to further develop your expertise. We stimulate your personal growth with internal mobility opportunities and extensive learning opportunities, but also give you the chance to press the pause button after a while or take a completely different path.

A varied job in which you achieve tangible results and make your mark.

A competitive gross monthly salary that we complement with numerous benefits (ex. Homeworking policy, specific benefits such as meal vouchers, hospitalization insurance, telephone subscription, discounts on Telenet products, smartphone, company car, etc.).

The fine company of colleagues who are as passionate as you are.