Digital Product Owner (M/F/X)

Société

Since its creation more than 50 years ago, the Sodexo group has been the world leader in quality of life services.

At Sodexo Benefits and Rewards Services, we’ve made our mark on the world by helping clients give their employees personalized experiences, every day. Our benefit platforms and payment solutions are already used by 440,000 clients and 36 million of their employees in 32 countries.

At Sodexo Benefits & Rewards Services, we are proud of our commitments to environmental sustainability, our focus on employment equity and diversity, our new ways of working independently and flexibility for the well-being of our talents. Joining us means evolving in a collaborative, innovative environment, in which each employee is recognized and receives the support they need for their development. We firmly believe that the quality of life of our clients and service consumers begins with our own people. Consequently, your wellbeing at work is one of our priorities.

Working with us is an opportunity to impact the future of employee experience and, ultimately, the world around us. But it’s also your chance to make an impact every day, putting a part of yourself into exciting digital products and touching the lives of millions of consumers.

We’re a global, multicultural business where every contribution counts and every day is a chance to inspire others and take inspiration from your colleagues.

We’re accelerating our growth on a global scale, combining the reach and stability of Sodexo with our unique position as an incubator of innovation. As part of the team, you’ll help us continue that growth and our landmark digital transformation.

Now, we’re inventing entirely new ways to influence and enrich the lives of employees worldwide.

The marketing department is responsible for defining the market positioning of our products and services and implementing it by developing value propositions towards our customers, merchants & beneficiaries, managing the products and services and organizing the go-to-market of these value propositions to achieve the business objectives.

The marketing department covers the areas of strategic marketing, product management, digital marketing and communication.

Fonction

The Digital Product Owner is responsible for the development and evolution of one of the digital environment (B2B or B2M). He/she coordinates various digital projects under the responsibility of the digital manager and acts as a reference in his/her field of digital expertise within the external projects of the marketing department.

He/she reports to the Digital Marketing Manager and joins a team of 5 colleagues. The marketing team is composed of 26+ collaborators.

Your main responsibilities:

PRODUCT OWNER (70%)

As the product owner of the digital customer journey on the Sodexo platforms, define the user journey and prioritize the continuous evolution of acquisition and loyalty environments:

• Master the profiles and needs of internal and external users of the platforms
• Ensure the continuous improvement of SPB-SPI platforms based on user and customer feedback, and on the new features proposed by SPI:

o Identify expected functionalities and select those that bring the most value or benefit to users and customers

o Describe each selected functionality in the form of a use case

o Translate the business needs to IT with the support of the Business Analyst

o Contribute to the technical reflections of the IT department and the suppliers, taking into account the technical requirements

o Prioritize and phase the evolutions included in the platform backlog

o Monitor the progress of User/Business Tests

o Validate the delivery of releases

o Evaluate the performance of previous releases in production and in use.

• Ensure the consistency of the User Journey between the different SPB-SPI platforms.
• Coordinate with the SPB Project Manager the transitions between the platforms specific to Belgium and those implemented by the group.
• Ensure cohesion between strategy and legal requirements (with the support of the CVP).
• Monitor new digital trends and make proposals for their implementation in our platforms

In collaboration with management:

• Maintain the roadmap and inform management and users of the progress of projects.
• Lead a strategic reflection on the evolution of platforms, taking into account the Group’s priorities.

Acquisition and analytics (20%)

• Implement the content necessary for acquisition campaigns
• Knowledge sharing and sharing of KPIs with internal stakeholders

Transformation Projects (10%)

• Assist in the coordination and/or management of projects related to business transformation and cross-functional projects. The choice of projects is decided on the basis of an exchange with the manager.
• Within the company, act as a reference person for the online journey, taking over the conversion and loyalty platforms.

Profil

• Master’s degree or equivalent by experience.
• You have about 5 years of successful experience in digital and/or payment product management, preferably in the services sector.

PERSONAL SKILLS

• Autonomous and self-taught in order to quickly learn new tools
• Motivated and dynamic, to participate in all the processes of the digital team.
• Enthusiastic and proactive, who likes to find creative solutions.
• Ability to manage projects: work independently and collaborate with different teams and stakeholders
• Problem-solving oriented, organized and attentive to details
• Ensure the follow-up and coordination of projects with external agencies
• Ability to self-develop to keep up with new developments in the field
• Structured and analytical

KNOWLEDGES

• Knowledge of digital marketing principles: User Journey, Sprint, UX-UI, Use Case,...
• Knowledge of tracking tools (Google Analytics, Hotjar, AB tasty, ...)
• Notions in SEO, SEA, HTML, CSS

At Sodexo we are dedicated to building a diverse, inclusive and authentic workplace, so if you are excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Offre

• When you start your job, you will receive adequate onboarding and training which will allow you to have a good command of Sodexo products and related procedures.
• We offer you a training course with real opportunities for development both within the team and within the company.
• A full-time contract
• A competitive salary with numerous extra-legal benefits.
• A pleasant work environment in a dynamic and inspiring company.

Quality of life at work:

• A work-life balance with possibility for home office
• A concierge service that offers various services: dry cleaning, ironing, shoe repair, purchase of gifts, etc.
• A wide choice of sustainable and delicious meals in our company restaurant
• A variety of sports (badminton, mini football, basketball, meditation and yoga)

Langues

You have an excellent knowledge of French or Dutch (and can work in the other national language, the PO meetings are essentially in French). English is a must.