Director – Business Operations

• Lead the Launch excellence process ensuring consistent high-quality deliverables by GVC and timely LOC engagements and focus;
• Process and embedding lead for data-driven customer experience in GVC ensuring delivery of high-quality deliverables (personas; mod content; customer journey) widely utilised in LOCS;
• Compliance lead for GVC incl Enterprise Risk Coordination (incl GVCLT risk review, management monitoring process for all GVC risks incl comm practices, ABAC, etc);
• Joint decision maker for commercial vaccines creative agency selection & reviews (incl strategic and production agencies) and agency focus allocation across brands. Leadership of the performance management of the agencies and service delivery;
• Defining and collating insights to inform PLT KPIs for commercial deliverables and driving improvement in required areas; evolve co creation model to deliver better strategies and campaigns;
• Business Planning process leadership including accountability for facilitation, governance and oversight, improvements in quality and cascade of Global Business plans;
• Definition of global vaccines’ congress strategy (together with medical), integration into journeys as part of customer experience and leadership of implementation;
• Secretariat for Vaccine Performance network; setting forward agenda and ensuring quality sessions focussed on driving performance through global /local interface;
• Lead and manage 5 direct reports and manage admin community defining resource allocation and role focus.

Basic Qualifications:

We are looking for professionals with these required skills to achieve our goals:

• Strong leadership, interpersonal and influencing skills – ability to influence others outside direct management
• Understanding and experience of driving leading customer experience
• Experience in leading continuous improvement in commercial environment
• Ability to identify priorities within complex multidimensional situations
• Experience in matrix functioning with several hierarchical levels, diverse skill sets and multiple interfaces
• Strong Organisational & project management skills
• Operate with a high level of autonomy and demonstrate good judgment in knowing when to seek broader input

• Li-GSK

Our values and expectations are at the heart of everything we do and form an important part of our culture. These include Patient focus, Transparency, Respect, Integrity along with Courage, Accountability, Development, and Teamwork in a culture of Innovation, Performance and Trust.

GSK Vaccines – Our Vaccines business is one of the largest in the world, developing, producing and distributing over 2.5 million vaccines every day to people across 170 countries. For further information, please visit www.gsk.com.

Our department:

Global Vaccines Commercial (GVC) is devoted to push back the frontiers of healthcare knowledge to increase well-being and life expectancy around the world. But in order for this to happen our products must remain competitive in the marketplace. Our Global Vaccines Commercial (GVC) department was created in order to maximise the company’s sales and the value of its products in development.

GVC puts its commercial expertise at the service of our vaccine-development teams from earliest exploratory activities through managing marketed vaccines until they’re retired from use but also drive any new commercial launch of new vaccines worldwide. It offers support in areas such as commercial analysis, market research, R&D strategic planning, brand marketing…

The department also maintains relationships with supranational organisations, sharing its expertise on government affairs, commercial and pricing issues, and the overall healthcare environment. Thanks to these relationships, six out of every ten doses go to supranational bodies for large-scale vaccination campaigns, largely in the developing world.

At GSK we value diversity and treat all candidates equally. We aim to create an inclusive workplace where all employees feel engaged, supportive of one another, and know their work makes an important contribution.

We provide a supportive working environment, and a range of development challenges and opportunities. We also offer competitive benefits and compensation packages designed to attract and to retain the very best.

If you have a disability and require assistance during the course of the selection process, you will have the opportunity to let us know what specific assistance you require in order to make suitable arrangements.

Our goal is to be one of the world’s most innovative, best performing and trusted healthcare companies. We believe that we all bring something unique to GSK and when we combine our knowledge, experiences and styles together, the impact is incredible. Come join our adventure at GSK where you will be inspired to do your best work for our patients and consumers. A place where you can be you, feel good and keep growing.

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