Enterprise Customer Success Manager - SaaS

☞ Sinch

전망: 145

갱신일: 16-11-2025

위치: Antwerp City Antwerp

범주: IT-소프트웨어 IT-하드웨어 / 네트워킹 정보 기술

산업:

직업 종류: Voltijds

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작업 내용

We are Sinch. The world’s number one in mobile engagement. And whether you know us or not, you’ve definitely used our tech. We’re on every channel and every phone, everywhere. 100%. Which means we’ve already chatted, through voice, video and message, and our tech has made your life easier to live, shop, share, like, play, chat and work.
We reach every phone on earth. From the lifechanging to the time-saving, we’re helping our customers to interact with people like never before. For you, that means working in an environment that offers an incredible variety of exciting challenges, and the chance to impact how billions of people engage with their favorite brands.
The dream of personalizing content to all 15 billion phones on the planet is no fairytale. Join us as Costumer Success Manager and chase the dream.
We are looking for candidates in Belgium or Netherlands, French speaker!

Requirements:
1. The essence of the role
As a CSM, you have full ownership of the customer lifecycle. Once the Customer has made the decision for Chatlayer.ai, the clients trust upon you for success. From ensuring a perfect onboarding to helping the customer fully unlock the power of the Chatlayer.ai product and to expand the usage of the platform for the Customer, your role is pivotal to make this happen.

As our new Customer Success Manager, you’ll:
  • Own the complete customer lifecycle of onboarding, adoption, expansion, and renewal
  • Strive to continually drive faster “time to value” and improve the overall experience for our customers
  • Understand customer’s objectives and how they translate to outcomes
  • Make sure Customers become ambassadors of the Chatlayer.ai Platform (testimonials, references, etc)
  • Identify opportunities for upselling and cross-sell and close them.
  • Partner with the customer to advise on best practices
We are a young and vibrant team where your input is not only appreciated but expected. We like doers that have a can-do mentality. Success is celebrated together, and we pride ourselves on the quality and innovativeness of our platform.

2. Who are you?
You are a relationship person and you have a collaborative mindset. You are a proven team player and like to work closely with cross-functional colleagues as well as external partners.

3. In order to contribute to this role you have:
  • Minimum 5 years’ experience as a Costumer Success Manager
  • A commercial mindset
  • Experience from a Tech or a SaaS company
  • Fluency in French and English is a must.
  • Experience working with CRM solutions as Salesforce.
4. Being you at Sinch:
We’re a worldwide group of people, committed to diversity. We’re working to offer an increasingly inclusive workplace wherever you are. No matter who you are, you’ll be able to explore new career and growth options - sharing your voice, building your path and making it happen with us.
We’re proud to be an equal opportunity employer, and all qualified applicants will be considered to join our team regardless of race, color, religion, gender identity or expression, sexual orientation, pregnancy, disability, age, veteran status, and more.

Benefits:
  • Being part of a young dynamic team where you will be valued for your input
  • Experience the true teamwork culture.
  • A competitive fixed salary and additional variable pay.
  • Ability to grow with the growth of the firm.
  • Help bridge the gap between humans and AI.
  • Work in a very international setting.
  • More benefits according to the location.
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마감 시간: 31-12-2025

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