Franchised Executive Housekeeper

☞ Marriott International, Inc

전망: 140

갱신일: 16-11-2025

위치: Brussels Brussels Capital

범주: 금융 / 은행 / 재고 경영진

산업: Hotels toerisme

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작업 내용

Posting Date Sep 09, 2021
Job Number 21101805
Job Category Housekeeping & Laundry
Location Cardo Brussels Hotel Autograph Collection, Avenue du Boulevard 14, Brussels, Brussel, Belgium VIEW ON MAP
Brand Autograph Collection Hotels
Schedule Full-Time
Relocation? Y
Position Type Management
Located Remotely? N
Marriott’s Autograph Collection features a select group of upscale and luxury independent partner hotels, each with its own distinct personality, experience, style and features. Located in major cities and desirable destinations around the world, Autograph guests favor hotel stays that reflect their own unique and personal styles. Be a part of our team and deliver an innovative guest experiences that resists predictability.



Additional Information:This hotel is owned and operated by an independent franchisee, Everland SA. The franchisee controls all aspects of the hotel’s employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.

JOB SUMMARY

  • Responsible for the daily shift operations of Housekeeping, Recreation/Health and, if applicable, Laundry.
  • Directs and works with employees to ensure property guestrooms, public space and employee areas are clean and well maintained.
  • Completes inspections and holds people accountable for corrective action.
  • Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.

Managing Housekeeping Operations

  • Ensure guest room status is communicated to the Front Desk in a timely and efficient manner.
  • Work effectively with the Engineering department on guestroom maintenance needs.
  • Supervise the property general cleaning schedule.
  • Obtain list of rooms to be cleaned immediately and list of prospective checkouts or discharges to prepare work assignments.
  • Inventory stock to ensure adequate supplies.
  • Supervise daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.
  • Assist in the ordering of guestroom supplies, cleaning supplies and uniforms.
  • Support and supervise an effective inspection program for all guestrooms and public space.
  • Communicate areas that need attention to staff and follows up to ensure understanding.
  • Ensure all employees have proper supplies, equipment and uniforms.

Managing Departmental Costs

  • Participate in the management of the department’s controllable expenses to achieve or exceed budgeted goals.
  • Understand the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
  • Comprehend budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.

Ensuring Exceptional Customer Service

  • Respond to and handle guest problems and complaints.
  • Strive to improve service performance.
  • Empower employees to provide excellent customer service.
  • Emphasize guest satisfaction during all departmental meetings and focuses on continuous improvement.

Conducting Human Resources Activities

  • Participate as needed in the investigation of employee accidents.
  • Supervise staffing levels to ensure that guest service, operational needs, and financial objectives are met.
  • Ensure employees understand expectations and parameters.
  • Ensure property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
  • Observe service behaviors of employees and provides feedback to individuals.
  • Use all available on the job training tools to train new room attendants and provide follow-up training as necessary.
  • Participate in the employee performance appraisal process, providing feedback as needed.
  • Assist as needed in the interviewing and hiring of employee team members with the appropriate skills.
  • Support a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
  • Participate in employee progressive discipline procedures.

JOB REQUIREMENTS

Competencies

  • Excellent Communication Skills
  • Great Organizational skills
  • Attention to detail
  • Customer service-oriented
  • Problem solver
  • Positive approach

Qualifications, Skills & Experience

  • Fluent in both English, French and Dutch.
  • Strong understanding of housekeeping
  • Internationally experienced
  • Affinity with a more refined lifestyle

Candidate profile

Education and Experience

  • Minimum 4-year experience in similar role in comparable property with sizeable rooms and meeting spaces.

Preferred:

  • Has demonstrated the ability to always work on behalf of Guests
  • Has demonstrated the ability to work with other Team Members
  • Successful track record of working in a collaborative/matrixed environment

This company is an equal opportunity employer.

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마감 시간: 31-12-2025

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