GFS Service Planner

작업 내용

What will you do?The Field Services Coordinator/Planner is responsible for planning the execution of Field Services operations at customer sites. This role requires great attention to detail in order to make sure that all parts, tools, instructions, and order details are made available to the Field Services execution workforce to meet customer requirements timely. The Coordinator/Planner must possess strong planning ability and organizational skills. This role interacts with end customers so the Field Services coordinator must have strong communication skills.Your Daily Task And Responsibilities

• Services Operation and Material Planning
• Initiation of work orders in bridge Field Services (bFS) or in other Schneider systems
• Preparation of FSR (Field Service Representative) for job regarding safety requirements and necessary equipment (prevention Plan, FSR Certifications, PPE Personal Protective Equipment)
• Determining scope of work and scheduling of resources (FSR/equipment/outage) with customer
• Weekly / Monthly Reporting
• Maintenance of FSR Skills Matrix in bFS or in other Schneider Field Services systems
• Optimize travel for Service Contracts visits by trending and prediction
• Optimize scheduling of visits on the same/close customer site, and balance visits between urgencies (SLAs) and planned activities
• Properly prioritize strategic accounts activities and customers under contracts with SLAs
• Provide remote support to FSRs
• Place Orders for Spare parts, material and subcontracting needed for the intervention according to Schneider process
• Management of all notifications to the customer (rescheduling, confirmations, deliveries, etc.)
• Recommend to FS management Operational Efficiency & Process Improvement
• Maximize FSR utilization while securing 100% safety
• Support Customer Care in their Customer requests to provide appropriate information. Take appropriate action as needed Provide feedback to ISSRs for any contract modifications
• Attendance and participation in regular review meetings with Operations and Sales teams
• Once job dispatched, transfer information to billing department with appropriate actions in the FS IT Tools to trigger the customer billing activity
• Properly capture data of intervention in BFS according to BFS process and training guidelines

Main interactionsField Service Representatives, Operations leader, technical supportOrder management, Supply chainKey Success Factors

• Good working relationship with all FSRs to ensure responsiveness and collaboration
• Same for Order Management and Supply chain to maximize First time fixed rate.
• Very high customer focus and relationship.

What qualifications will make you successful?

• Associate degree or BS in Industrial Engineering / Electrical Engineering / Industrial Computer Sciences
• Native level of French and/or Dutch, with a good command of English
• Minimum 2 years’ experience in Planning & Organization
• Knowledge of MS Office Applications
• Effective Report Writing
• Excellent analytic skills, Self-starter, Quick learner, Good public speaking, and interpersonal skills
• Capability to deal with intense workload
• ERP usage experience (preferably SAP)
• Experience in Customer Care Center preferred

What’s in it for me?A unique chance to empower your career and professional fulfilmentYou will be part of a growing leading global player that is ranked most sustainable company in the world. You will be empowered to serve your meaningful purpose. You will learn every day and develop through the online learning offer of 10.000+ e-learnings and development programs across various domains.We believe that great people make Schneider Electric a great company and Schneider Electric people have been recognized as the best professionals in our industry. We strive for the wellbeing of our employees through trainings and an annual Well-being Week. Our global family leave policy was recognized as one of the most efficient work/life balance enablers worldwide.Diversity is one of our top priorities. As an organization we feel honored to be in the 2020 list of ‘Bloomberg Gender-Equality’ for the third year in a row and also to be on the 1st place of the industrial sector of the ‘Equileap Top 200 Gender Equality’.Your role will give you autonomy and varied opportunities to overcome challenges of an international growing organization. Open your career to functional, geographical, and hierarchical mobility opportunities.An attractive salary package:

• Fixed salary
• Insurances: group and hospitalization
• Opportunities to further develop within the group while being entitled to ongoing training.

Who will you report to?Nacera Boumaza, Field Service Planner ManagerLet us learn about you! Apply today.Why us?Schneider Electric is leading the digital transformation of energy management and automation. Our technologies enable the world to use energy in a safe, efficient and sustainable manner. We strive to promote a global economy that is both ecologically viable and highly productive.€25.7bn global revenue137 000+ employees in 100+ countries45% of revenue from IoT5% of revenue devoted for R&DYou must submit an online application to be considered for any position with us. This position will be posted until filledIt is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct. Concerning agencies: Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.