Head, Enterprise Services Section

1. SUMMARY

The NATO Chief Information Officer (CIO) function brings Information and Communications Technology (ICT) coherence across NATO Enterprise’s 41 civil and military bodies and more than 25,000 users. The NATO CIO is empowered to realize the Allies’ vision for the NATO Enterprise is accountable to the Secretary General and is responsible for the development of Enterprise directives and advice on the acquisition and use of information technologies and services. The NATO CIO provides Enterprise oversight on cybersecurity issues, and, in close coordination with all relevant NATO civil and military bodies, works towards the continual improvement of the cyber hygiene and cybersecurity posture in the NATO Enterprise.
The Office of the NATO CIO (OCIO) is an integrated staff organization comprised of International Staff (IS) and International Military Staff (IMS) members.
The Enterprise Strategy Branch (ESB) identifies, elicits and harmonizes NATO bodies’ ICT needs into a coherent set of Enterprise’s requirements. It supports the definition, evolution and implementation of a long-term Enterprise strategy for ICT management following NATO nation’s guidance. The branch develops and maintains the implementation strategies to meet these Enterprise requirements while respecting the diverse funding processes and sources supporting the NATO Enterprise. The branch prepares the CIO’s engagement with senior NATO boards and committees, oversees Enterprise architectural developments, monitors ICT services provision performance and maintains oversight of large ongoing projects and programs.
The mission of the Enterprise Services Section (ESS) is to ensuring coherence, security, interoperability and cost effectiveness of the current and future Enterprise Information and Communications Technology (ICT) services while planning its long-term evolution to best support NATO Enterprise business requirements and customers. This function requires the definition, monitoring and evolution of specific performance measurement. The Section works in close coordination with several NATO bodies, such as the Consultation, Command and Control Board (C3B), as the owner and maintainer of NATO Enterprise Architecture frameworks and methodologies, exercising a governance role, Allied Command Transformation, NATO Communication and Information Agency (NCIA) and other relevant stakeholders across the NATO Enterprise. It also needs to be aligned with key NATO processes such as NATO Defence Planning Process (NDPP), NATO Security Investment Programme (NSIP) and others as required, in order to support OCIO’s strategic management function.
The incumbent will lead and coordinate the activities of the Enterprise Services Section, and support the Branch Head in establishing, maintaining and exploiting an Enterprise-wide service approach. This role will also include supporting the identification, proposal and consolidate ion of policy changes, in close coordination with other NATO policy-making bodies.

2. QUALIFICATION AND EXPERIENCE

• a valid project management certification such as PMP or Prince II ;
• market leading certification in services management, such as ITIL;
• experience with cloud computing architectures, and in particular with migrating traditional ICT services to the cloud in security-focused organizations;
• be familiar with the NATO civilian and military structure and be conversant with the challenges, tasks and new missions of the Alliance in the changing strategic and politico-military environment;
• knowledge of NATO responsibilities and organisations, in particular Allied Command transformation (ACT) and Allied Command Operations (ACO);
• experience in multinational programmes and cooperative developments;
• experience with international and/or public organisations and a good knowledge of their methods of work and practices;
• experience in the implementation of standards in information services and systems to achieve interoperability; and
• strong passion for information technology with a strong commitment to maintain and improve oversight on technology evolution.
  

3. MAIN ACCOUNTABILITIES

Policy Development
Contribute to the development of policy, directive and guidance documents in the OCIO areas of responsibility as per her/his area of expertise. Provide advice to the Branch Head on NATO enterprise services. Provide service-oriented approach advice and guidance to NATO Nations, NATO civil and military bodies and partner nations and international organizations. Develops high-level strategic documents and advice to improve enterprise services policy related to key areas of the NATO Enterprise ICT, such as Cloud Computing, Artificial Intelligence, Data Analytics, edge computing, mobile devices integration and cybersecurity.

Expertise Development
Conduct analysis and provide advice in the fields of C3 capabilities and ICT services, with focus on the Enterprise-wide investments and Service Level Agreements (SLAs). Support the NATO CIO coherence role, through an oversight of all capabilities delivered and services provided within the NATO Enterprise, through various programs and projects (common funded, multi-nationally or nationally funded). Support OCIO activities related to Enterprise services in the areas of investment, operations and maintenance, baseline configuration control, change processes and Enterprise-wide SLAs. Establish a service performance measurement framework, in order to achieve full control of existing and future ICT services across the NATO Enterprise.

Project Management
Support the definition and enforcing of the section projects plan according to the OCIO role(s) in project management processes used in the NATO Enterprise. Identify main decision-makers and other stakeholders relevant for the project success, participate and contribute to project management boards as required. Maintain full understanding of project and program plans, identify and monitor project implementation risks, provide expertise and leadership in the resolution of exceptions and issues. Establish and maintain a network of relations with key project leaders in the NATO Enterprise, with a specific focus on ICT and Cybersecurity projects.

Planning and Execution
Determine input to the Enterprise Strategy Branch work plans and manage the implementation of the section tasks to achieve section objectives.

People Management
Lead, plan, direct and supervise the work of the section personnel. Cultivate a motivating, inclusive and effective workplace. Provide mentoring, coaching and training opportunities and be available to offer guidance at critical moments. Promote transparency in decision-making, equal access to opportunities for all staff and an inclusive management culture. Ensure that all staff under her/his responsibility is clear on organizational, office, branch and section objectives. Provide regular and fair feedback on performance, informally as appropriate, and via the HQ Performance Review and Development (PRD) system. Participate in recruitment procedures for vacant posts in the Organisation in accordance with NATO recruitment guidelines. Identify possible development and mobility opportunities for individuals.

Stakeholder Management
Engage and coordinate with all relevant NATO Enterprise stakeholders, ensuring a broad collaboration during the development of policies, directives, guidance, implementation plans, standards and best practices. Closely coordinate with NATO staff working on the lifecycle of Enterprise capabilities and services (requirements, investments, operations, maintenance and disposal). Engage with industry and academia in the post’s domain of expertise, as required. Develop close cooperation and working relationships with stakeholders, including the C3B, the Agencies Supervisory Boards, the Military Committee, the Resource Planning and Policy Board, and other relevant senior policy committees and boards, in accordance with the evolution of the OCIO responsibilities and available resources. Represent and speak on behalf of the Branch Head in committees, panels or working groups industry and academia on matters pertaining to the post’s domain of expertise. Act as the focal point on those matters.

Financial Management
Provide inputs to the OCIO budget / Programme of Work and maintain an overview of assigned budgets, and their execution and reporting.

Organisational Efficiencies
Identify, plan and propose implementation of initiatives, aimed at improving efficiency and effectiveness across all areas of C3 capabilities, services delivery and operations.

Knowledge Management
Assess the service-oriented approaches in place in NATO nations, NATO civil and military bodies, and non-NATO nations / international organizations, in order to provide support and recommendations, becoming a point of reference for the NATO service-oriented approach. Draft background briefs, progress reports, prepare presentations, and other items for high-level meetings.

Information Management
Initiate, guide and advise on the Information Management procedures for the section, in particular on topics related to the NATO service-oriented approach.
Perform any other related duty as assigned.

4. INTERRELATIONSHIPS

The incumbent reports to the Branch Head, Enterprise Strategy. S/He will interact with senior government and military personnel in NATO and partner nations, NATO civil and military bodies, and in non-NATO entities.
S/He will liaise with leadership in relevant international organisations, industry and academia, as required.
Direct reports: 2
Indirect reports: N/A

5. COMPETENCIES

The incumbent must demonstrate:

• Achievement: Creates own measures of excellence and improves performance.
• Analytical Thinking: Sees multiple relationships.
• Clarity and Accuracy: Monitors others’ work for clarity.
• Conceptual Thinking: Applies learned concepts.
• Custumer Service Orientation: Makes things better for the customer, addressing underlying customer needs.
• Impact and Influence: Uses indirect influence.
• Initiative: Is decisive in a time-sensitive situation.
• Teamwork: Solicits inputs and encourages others.

6. CONTRACT

Contract to be offered to the successful applicant (if non-seconded): Definite duration contract of three years; possibility of renewal for up to three years, during which the incumbent may apply for conversion to an indefinite duration contract.

Contract clause applicable:
In accordance with the contract policy, this is a post in which turnover is desirable for political reasons in order to be able to accommodate the Organisation’s need to carry out its tasks as mandated by the Nations in a changing environment, for example by maintaining the flexibility necessary to shape the Organisation’s skills profile, and to ensure appropriate international diversity.
The maximum period of service foreseen in this post is 6 years. The successful applicant will be offered a 3-year definite duration contract, which may be renewed for a further period of up to 3 years. However, according to the procedure described in the contract policy the incumbent may apply for conversion to an indefinite contract during the period of renewal and no later than one year before the end of contract.
If the successful applicant is seconded from the national administration of one of NATO’s member States, a 3-year definite duration contract will be offered, which may be renewed for a further period of up to 3 years subject also to the agreement of the national authority concerned. The maximum period of service in the post as a seconded staff member is six years.
Serving staff will be offered a contract in accordance with the NATO Civilian Personnel Régulations.

7. RECRUITMENT PROCESS

Please note that we can only accept applications from nationals of NATO member countries.
Applications must be submitted using e-recruitment system, as applicable:
For NATO civilian staff members only: please apply via the internal recruitment portal (link);
For all other applications: www.nato.int/recruitment
Please note that at the time of the interviews, candidates will be asked to provide evidence of their education and professional experience as relevant for this vacancy.
Appointment will be subject to receipt of a security clearance (provided by the national Authorities of the selected candidate) and approval of the candidate’s medical file by the NATO Medical Adviser.
More information about the recruitment process and conditions of employment, can be found at our website (http://www.nato.int/cps/en/natolive/recruit-hq-e.htm).

8. ADDITIONAL INFORMATION

http://www.nato.int/structur/recruit/info-doc/GENERAL_INFORMATION_EN.docx