Help Desk IT

작업 내용

IP NOC (Network Operation Centre) Helpdesk Service
Medior Level

· Supervision of IP networks:

- consult and verify the information and alarms provided by the management systems and network nodes of the different technologies: routing/switching (Cisco), loadbalancing (F5), Firewalls (Checkpoint, Palo Alto), Authentication (Cisco ISE), IP address management, DHCP, DNS (InfoBlox), VPN Concentrators (Cisco), ...

· Configuration and Maintenance requests

- act as single point of contact for other departments (IT helpdesk, Server Team, Asset Management Teams, other Datacom colleagues, ...) for IP Network requests (changes, new requests, failure reports, request for info, …),
- implement/solve as much as possible requests in close collaboration with other colleagues of the team,
- HW installation/replacement, staging and configuration in administrative sites and data centres,
- most tasks can be performed remotely; occasional HW related tasks have to be performed on-site (2 data centres, 10 administrative sites throughout Belgium)
- scope and complexity of tasks will be matched to the profile and experience, and can evolve over time

· Troubleshooting:

- first level troubleshooting and correlation of events,
- close collaboration with senior network architects for more complex problems,
- implementation of work-arounds,
- dispatching and follow-up of problems,
- dispatching and follow-up of problems with vendors of different technologies and service providers.

· IP NOC Organisation and Information Management:

- share experience in oral and written form with other colleagues via on the job training, workshops and written procedures,
- keep inventories in management systems, Excel lists and Visio drawings up to date,
- participate actively to operation and maintenance improvements.

Additional information:

The Datacom department, which the IP Networks team is part of, is in charge of:

· the IP/Ethernet/WiFi networks used for telephony and core business needs (office network, real-time network, …) in all of their administrative sites, data centres and dispatching offices,

· direct IP connections with other electricity transport, distribution and generation utilities,

· Internet connections,

· the protection and securing of their networks with firewalls, DMZs (Demilitarised Zones), VPN concentrators, and similar,

· the networks connecting high-voltage substations and data centres for purposes of remote surveillance, telephony, meter readings, consulting disturbance recorders, ... These networks are also used for communication between the electrical protection devices at different stations. Work has already begun to migrate these networks from TDM technology (PDH, SDH) to packet-switched technology (Ethernet, IP, MPLS),

· connections with other TSOs for remote surveillance, remote protection, and telephony.

Languages:

· You are able to speak, read and write Dutch, French and English.

Job Type: Permanent

Schedule:

• Monday to Friday

Work Remotely:

• Temporarily due to COVID-19