Informal Messaging and Collaboration Services Engineer

작업 내용

• A Master of Science (MSc) degree at a nationally recognised/certified University in Computer Science and 2 years post-related experience;
• OR a Bachelor of Science (BSc) degree at a nationally recognised/certified University and 4 years post related experience;
• OR exceptionally, the lack of a university/college degree may be compensated by the demonstration of a candidate’s particular abilities or experience that is/are of interest to NCI Agency; that is, at least 10 years extensive and progressive expertise in the duties related to the function of this post with the corresponding duties of this grade;
• At least two years of experience in all Lifecycle aspects of Information Systems to achieve effective system development and deployment;
• Knowledge of architectural design as applied to computer systems (eg PPDIO, Fluent or Inclusive Design, system design, etc..);
• Broad and sound technical knowledge and experience in distributed Information Systems as they are applied to the modern management information and Command and Control Information Systems.
• Sound practical experience in the management, design, implementation, support, testing and maintenance of Microsoft Teams, Microsoft Exchange Server’s and Microsoft Skype for Business Server’s related client applications;
• Knowledge and experience related to design, implementation, operation, maintenance, support, configuration and administration of Microsoft Teams, Microsoft Exchange Server and Microsoft Skype for Business Server (including high availability features);
• Broad and sound technical knowledge and experience in PowerShell Scripting mostly concentrated on MS Exchange Server, MS Skype for Business Server and MS Windows Server.
• Broad and sound technical knowledge and experience in monitoring and reporting Microsoft Exchange Server and Microsoft Skype for Business server service availability and performance (SCCM, SCOM or SolarWinds based).
• Broad and sound knowledge and experience in tools used to secure the mail flow on Microsoft Exchange Server including antivirus solutions, IDS/IPS solutions, and related software/hardware.
• Basic knowledge of TCP/IP and OSI Layer 7 protocols like SMTP, HTTP, HTTPS, DNS, SIP, STUN, LDAP and RPC.
• Working knowledge of ITIL v3/v2011 Incident Management, Service Request Fulfilment processes and Continual Service Improvement stage.
• National of one of the 30 NATO countries
• In possession of an active National and/or NATO Secret security clearance

• Advanced/Graduate degree in a field related to the function of the post; Sound knowledge or experience in general on shell scripting, Python, bash, ASP and JavaScript; Microsoft Windows Server certifications (MCSA, MCSE, MCP);
• Prior experience of working in an international environment comprising both military and civilian elements; (please delete if not applicable);
• Prior experience in a Quality Management System (eg ISO 9001)
• Prince2 Foundation Certificate
• Familiarity with Agile or Lean Management
• Familiarity with DevOps model and working based on that model.
• Prior experience of working in an international environment comprising both military and civilian elements; (please delete if not applicable)
• Knowledge of NATO responsibilities and organization, including ACO and ACT

• Responsible for Directory Synchronization and Collaboration Services (MS Exchange, MS Skype for Business, MS Teams)
• Provides expertise in the Directory Synchronization and Collaboration Services tools’/systems’ lifecycle – deployment, maintenance and decommission;
• Performs implementation and maintenance of authorized software changes, related to assigned applications and the integration/tailoring of vendor supplied components, following established procedures for quality, configuration control, testing, documentation and security;
• Provides expeditious Level 3 support services (including technical support to service desk and emergency on-site assistance) to ensure Collaboration services remain operational;
• Gives SME (Subject Matter Expert) support in the design, development, installation, maintenance and dismantling of the operational and support environments for the software of all assigned systems;
• Creates and maintains technical documentation of assigned systems as well as proof reading and quality control of the documentation created by other team members/subordinates
• Ensures systems and procedures are in place to collect and report Configuration Control data in a timely manner;
• Participation in Problem Management representing Directory Synchronization and Collaboration Services.
• Participation in Health and Risk Assessment;
• Providing SME expertise and input to support Service Design and Service Transition related activities;
• Provide inputs to Service Delivery and Service Improvement Plans as an SME
• Execute periodic Service Quality Controls, identifying the slow steps and feeding this into Service Improvement Plans, coming up with processes, procedures and technical solutions (automation, scripting, etc.) to improve the perception and quality of the given services.
• Stays abreast of technological developments relevant to the area of work; as well as staying aware of the technologies that can be integrated or used together to create added value for the customer.
• Deputize for higher grade staff if needed;
• The employee may be required to perform a similar range of duties elsewhere within the organisation at the same grade without there being any change to the contract;