Inside Sales Capability Center Global Director

☞ Iron Mountain

전망: 170

갱신일: 16-11-2025

위치: Grimbergen Flemish Brabant

범주: 매상

산업: Information Technology Services Transportation Trucking Railroad Warehousing

수평: Director

직업 종류: Full-time

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작업 내용

At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary, while helping them bridge the physical and digital world. Our people have the opportunity to bring their creativity to a workplace that thrives on change. Here, you will be part of a team that doesn’t just embrace what’s exceptional. It creates exceptional.

Summary

The Global Director of the Inside Sales Capability Center (“ISCC”) will lead the team responsible for driving expansion of Inside Sales and Customer Success capabilities across Iron Mountain’s sales teams around the world.

In this role, you will own the Iron Mountain strategy and best practices for consistently implementing Inside Sales in new markets. You will work work with Sales Leaders in EMEA, LATAM, and APAC to both advance existing desk-based teams and stand up new teams for the first time.

You will manage a team of Commercial Operations and Enablement resources to continuously assess and improve global Inside Sales and Customer Success teams’ performance and impact.

The Commercial Operations arm will focus on creating, implementing, and continuously evolving the playbook of best practices for deploying Inside Sales and Customer Success teams globally. It will be responsible for monitoring and reporting performance against KPIs and coordinating with teams in individual markets to address performance gaps.

The Enablement arm will focus on equipping Inside Sales, Lead Gen, and Customer Success reps with the right knowledge, tools, and skills to be successful across the sales cycle. It will develop and lead high-impact training programs for new hires and be responsible for the ongoing development of teams with varying skill levels. The Enablement team will collect feedback on training effectiveness, identify gaps, and provide targeted rep-level coaching to upskill the sellers, augmenting the support from frontline managers.

As the leader of the ISCC, you will own the relationship between the ISCC and Sales Leaders across markets. You will support them as a thought partner for their go-to-market design, collaborate with them to implement or improve their Inside Sales and Customer Success capabilities, and be a key connector to other parts of the business.

Responsibilities
  • Work with the ISCC Sponsor to define and continuously improve Iron Mountain’s best practices for Inside Sales and Customer Success
  • Compile sales best practices into a repeatable “playbook” , including role definitions, hiring guidelines, onboarding programming, engagement model, and other key resources
  • Guide Sales Leaders across markets through deploying the playbook , providing consultative support as they build, expand, and manage desk-based teams
  • Lead ISCC Operations and Enablement teams to continuously improve Inside Sales & Customer Success teams’ processes and effectiveness
  • Collaborate with local market leaders to improve desk-based team performance, ensure teams adhere to IRM best practices, and achieve performance targets
  • Drive internal awareness and utilization of the ISCC , identifying new deployment opportunities to for ISCC programs
  • Define Inside Sales and Customer Success requirements for IT, Marketing, Recruiting, GBS Sales Support, etc. and connect market leads to other functions as needed
Education / Experience
  • Bachelor’s degree preferred, or equivalent experience
  • Experience (7+ years) in customer-facing roles in inside sales and customer success with a demonstrated knowledge of best practices, technologies, and enablement approaches in each of these areas
  • Experience executing successful change management initiatives
  • Proven track record of a positive impact on business outcomes, such as ramp time to productivity, quota attainment, and involuntary attrition
Skills
  • Collaborative mindset with leadership capabilities and the ability to influence stakeholders and motivate others to action
  • Excellent understanding of standard business practices related to Inside Sales processes and systems
  • High level of professionalism, assertiveness, and creativeness, with the ability to team effectively at all levels of IRM on a wide range of topics and issues
  • Strong organizational and team management skills, with a record of coaching and developing others
  • Excellent written, oral and presentation skills, and the ability to communicate to global & market leadership
Category: Sales (SL)

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE

Requisition: J0033042
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마감 시간: 31-12-2025

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