JISR Software Support CENTER (JSSC) System Engineer

Working Location: Mons, Belgium

· Experienced system engineer with proven level 2 support roles in a multinational and/or military organisation of minimum 5 years in various roles (Windows Server Administration, Windows Client Administration, Active Directory Administration, Network Administrator, Storage solutions specialist, Virtualization, IIS web hosting, Linux Administration, Webservers on Linux)
· Microsoft SQL Server Administration knowledge (installation, configuration, maintenance, backup policies)
· Remote server administration
· Knowledge of DNS, DHCP, WSUS, GPOs
· MS SQL scripting knowledge, data consistency and data cleanup based on consultation with the user community and development team
· Very good virtualization skills, preferably on VMware with System Center integration
· Hardware and software configuration of Server hosting platforms, custom disk configurations with specific storage controllers, RAID configuration, redundancy and safety approach in all levels of designing in implementing of the solutions
· Good knowledge of PowerShell scripting
· xml file manipulation, xsds validation and maintenance and automation done through PowerShell

Desirable Qualifications/Experience:
· PostGres, Splunk, IBM Analyst Notebook, iBridge
· Previous knowledge of Intel-FS FAS, Release Server, HMART constitute and advantage
· Previous experience in NATO, FAS support, software lifecycle support, knowledge of NATO policies and process

DUTIES/ROLE:
· Install, maintain, monitor and support the JSSC applications (Intel-FS, ANB, Release Server, HMART initially + COreGIS, CSD, ICMT, AOSS, Namis) mainly in support of NST program support, SME007, NATO exercises, and when these requests/exercises are not being planned, prepared for or executed, to be able to support the mentioned systems for current Operations, under the CSLA.
· Provide timely response and resolution to all support tickets (incidents, service requests and changes) following the internal processes
· Escalate issues to level 3 support team as appropriate, support in the troubleshooting and debugging of found issues
· Offer Subject Matter Expertise for the JSSC applications to the user community and to COIs
· Involvement in User Acceptance Testing for new software releases in both organizing and test execution
· Apply patches and install ISR software updates, coordinate outages
· Participate in NRF/Enterprise CABs as needed to support new software releases in the validation and verification process
· Provide support in maintaining the NATO Software Factory infrastructure, user and rights management, software updates and internal activities
· Interface between JSSC applications and inter-operable FASes from other Service Centers
· Become a reliable Level 2 support team member and provide the engineering bridge between the Level 2 and Level 3 support teams
· Propose/implement Domain Values clean-up tasks in close coordination with the Operational Sponsor, User community and project teams for future increments
· Ensure the NATO Software Factory system setup matches the requirements for the Intel-FS Spiral 1 to Spiral 2 data migration
· Provide other daily Level 2 support for the operational users, as required
· Make suggestions and proactive improvements based on gathered experience and best practices