L3 VTC Support Engineer

☞ Enterpryze Consulting Ltd.

전망: 140

갱신일: 26-11-2025

위치: Mons Hainaut

범주: IT-소프트웨어 IT-하드웨어 / 네트워킹 정보 기술 경영진

산업:

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작업 내용

L3 VTC Support Engineer


  • Security Clearance:NATO Secret /SC
  • Working Location:Mons, Belgium
  • Language:High proficiency level in English language



EXPERIENCE AND EDUCATION:


Essential Qualifications/Experience:

· University Degree in Electrical and/or Electronics Engineering, Telecommunications, with 3 years’ post related experience, or a Higher Secondary education and completed advanced vocational training in that discipline leading to a professional qualification orprofessional accreditation with 5 years’ post related experience
· Comprehensive knowledge of the principles of command and control (C2) systems
· Very good working experience of/with protocols: H.323, SIP, SIPoTLS, HTTPs, SSH, Telnet DNS, SMTP, API, NTP, SNMP
· Worked with common monitoring solutions, such as CA Spectrum and Netscout nGeniusOne, for 2+ years
· Worked in a network, Operation center or service desk function with customer and user contact in 3+ years
· Practical work knowledge in network environment areas, such as VTC over IP, Serial VTC and/or VoIP
· Very good knowledge about Routed Network Environments and Switching Network Environments
· Experience in documentation of solutions, maintaining user / administration guides and step-by-step instructions
· Practical experience in the use of modern concepts and accepted industry standards for configuration management, quality assurance and testing
· 5 years’ operation and configuration experience of Poly VTC endpoints and MCUs
· Very broad operational and configuration knowledge of VTC management appliances such as; Real Presence Resource Manager, RMX MCUs, Distributed Management Application (DMA) 7000
· 5 years’ experience with design, deployment and configuration of VTC solutions including MCUs, management appliances and endpoints
· Familiarity with VNOC applications including Centralized Scheduling tools, Call Detail Record reporting tools and automated fault identification tools
· Ability to configure, optimize and diagnose VTC CODECs including Poly HDX models and Poly Group models
· Ability to query VTC core devices such as management appliances, MCUs, Gatekeepers and quickly resolve customer issues including: scheduling conflict or failure, missing participants, poor audio or video, dropped calls, bandwidth provisioning
· Proficient in utilizing Audio Video control solutions such as Crestron, Extron, AMX
· Broad experience with design, deployment, testing and evaluation of Application Gateways (Session Border Controller), such as ACME Packet, Cisco CUBE, Cisco VCS Expressway, Poly DMA-Edge and Poly RPAD


Desirable Qualifications/Experience:

· A formal post-secondary training in IT
· Commercial certifications; Security+, CCNA, Poly CVE
· Ability to navigate, influence and negotiate with all levels of the organization, business partners, customers and users
· Strong communication skills and the ability to be concise in both written and verbal communications
· Prior experience of working in an international environment comprising both military and civilian elements


DUTIES/ROLE:

· Able to articulate, verbally and in writing, expert designs, ideas, concepts and solutions
· Responsible for the delivery of 3rd level help desk services for Operations, Exercises and the
· Static VIDEO MCU Backbone & other NATO VIDEO conferencing Equipment
· Perform remote fault diagnosis at Operational, Exercises & other NATO sites using the VIDEO Management System
· Perform remote routine maintenance of Operations, Exercises and the static VIDEO infrastructure, management appliances and other NATO VIDEO equipment
· Perform the update of directory tables
· Perform required changes to the system documentation
· Perform backups and restores of VTC core devices; MCUs, Management Appliances, Session Border Controllers across a wide area network
· Advise on fault diagnosis throughout NATO sites utilizing a number of management platforms (e.g. Netscout, lntermapper, Splunk)
· Coordinate with sites to implement VTC elements centralization, standardization and best practices
· Liaise and collaborate internally throughout the NCI Agency Service Line infrastructures and to external organizations for fault rectification activities
· Responsible for the maintenance of Standard Operating Procedures within the VTC Cell
· Configuration, and evaluation, of test scenarios within the NGCS Reference Facility, pertinent to the area of VTC configuration problem resolution
· Operate provided management tools and capabilities
· Ensure a common understanding of the available toolsets and method of utilization within the centralized and distributed user base
· Investigate and propose long term solutions to encountered equipment and configuration problems
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마감 시간: 10-01-2026

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