Locally-Engaged Information Technology Professional (LEITP)

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Closing date: 31 October 2022 (Midnight – Berlin Time)Who can apply:Persons legally entitled to reside and work in the country of employment indefinitely. See “Factors having an impact on your eligibility for employment” for more details.Work week hours:37.5 hours (full-time)Location: Casteau, BelgiumSalary (step 1, gross): 5285.17 EUR per monthSalary (End step, gross):7170.17 EUR per monthPositions to be filled: 1In order to be considered, your application must clearly explain how you meet the following (essential qualifications)Education

• Two years’ education at an accredited post-secondary educational program in computer science, information technology or another specialty relevant to the position. At the Manager’s discretion, an acceptable combination of education combined with training and experience may serve as an alternative.

Language

• English essential

Experience

• Experience (normally acquired over 3 years) working in computer science, information technology and/or IT service delivery
• Experience managing service requests and incidents through their resolution within Service Desk automation tools
• Experience working with Windows Operating System AND MS Office
• Experience troubleshooting IT problems
• Experience diagnosing and analyzing faults

The following will be applied / assessed at a later date (essential for the job)Abilties

• Ability to communicate effectively orally and in writing
• Ability to prioritize while working under pressure
• Ability to research and analyze complex IT issues
• Ability to decipher client IT requirements

Personal Suitability

• Effective interpersonal skills
• Client Service Orientation
• Discretion
• Attention to Detail
• Reliability
• Teamwork

The following may be applied / assessed at a later date (may be needed for the job)Abilities

• Ability to communicate in language of one of the countries serviced by our office (Germany, Netherlands, Belgium, Latvia, Italy, Poland, Spain, or Turkey)

Experience

• Experience imaging and configuring computer workstations
• Experience in asset management within an IT environment
• Experience updating configuration management databases
• Experience with MS server and MS Exchange account administration
• Experience dealing with user rights and privileges
• Experience drafting technical instructions and/or Standard Operating Procedures

Conditions of employment

• Reliability Status
• Must be able to obtain, and maintain, a NATO Secret security clearance

Oeprational Requirements

• Depending on work requirements, hours of work will vary from time to time

Information Leaflet: BelgiumSome basic information regarding contract conditionsWork hoursLocally Engaged Staff are required to work 37.5 hours per week, 7.5 hours per day, from Monday to Friday. Part-time employees work the applicable hours of their Letter of Offer. All employees are entitled to a one (1) hour unpaid lunch break and two (2) fifteen (15) minute paid breaks per day.Salary increases and incrementsYou are eligible for a pay increment after at least twelve (12) months of continuous service from your date of appointment or the date you received your last pay increment. The pay increment is effective on the first day of a quarter, which means the first day of January, April, July, or October in any year.Increments to your pay will be granted on the basis of your having met the set performance expectations, as documented in your annual performance review report. An increment is not a right and may be denied on the basis of your not having met performance expectations.Probation PeriodAll new employees are subject to a probationary period of twelve (12) months that starts on the date of appointment. This excludes any period of leave with or without pay that lasts more than thirty (30) consecutive working days.Health InsuranceThe employee must be insured with a Belgian health insurance provider/company.Authorised HolidaysEleven (11) working days to be observed as designated holidays during the following calendar year. The regular practice is to observe the most important local and Canadian holidays.If you are absent without pay on both working days immediately preceding and immediately following a designated holiday, you are not entitled to pay for the designated holiday.Vacation

Fewer than 5 years of service: 20 vacation days a year

5 or more years of service: 20 vacation days a year, plus 1 additional vacation day for each year of service (in excess of 5 years of service), up to a maximum of 25 vacation days a year.

Pay Increments

The employee is eligible for a pay increment after at least twelve (12) months of continuous service from their date of appointment or the date they received their last pay increment. Effective quarterly – Paid Jan, April, July or Oct as applicable to TOS date.

Meal Allowance

All employees are entitled to a daily meal allowance of 5.91€ per working day and is paid monthly in arrears. The meal allowance will not be paid for Statutory Holidays or any type of absence from the work place.

Commuting Allowance

Must live a minimum of 5 km from work and rely on public transportation to apply. Up to 75% of the cost of public transportation for travel between home and work will be reimbursed upon presentation of proper proof of payment but will not be paid during any absence in excess of 2 weeks.

Thirteen Month Bonus

A thirteenth month salary is included in the salary scale and is spread over 12 months.

Vacation Bonus

The employee receives a vacation bonus, payable in May of every year and calculated as ninety-two percent (92%) of the average gross monthly salary for the last 12 months. The employee must be on strength on April 30 and on that date must have completed a minimum of six months continuous employment. If the employee has not completed (1) year of service, they are entitled to a prorated bonus.