Manager, Franchise Acceptance Performance

☞ Mastercard

전망: 160

갱신일: 26-11-2025

위치: Waterloo Walloon Brabant

범주: 매상

산업: Financial Services Information Technology Services Internet IT Services IT Consulting Internet Publishing

수평: Mid-Senior level

직업 종류: Full-time

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작업 내용

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Job Title

Manager, Franchise Acceptance Performance

About The Opportunity

Mastercard operates the world’s fastest payment processing network, connecting consumers, financial institutions, merchants, governments and businesses in more than 210 countries and territories. Every day, everywhere, we use our technology and expertise to make payments safe, simple and smart. We know safety and security are the top priorities of our customers, cardholders and partners, so we won’t stand still in developing new and better ways to keep payments safe.

Overview

The Franchise Acceptance Performance (FAP) team is a group within Mastercard Law and Franchise Integrity that engages customers to optimize performance and enhance the strength of our brand and acceptance network. FAP is actively engaged in efforts to strengthen acceptance of Mastercard products and is deploying global compliance initiatives in support of this objective.
  • Are you a high performer and expert multi-tasker?
  • Do you have superior communication and presentation skills?
  • Are you proficient both operationally and analytically?
  • Are you innovative and a thought leader?

ROLE
  • Develop and execute compliance initiatives to address key European acceptance issues and ensure high quality POI interactions and cardholder experience; liaise and partner with cross-functional teams
  • Expertly manage, enhance, and streamline operational compliance processes and procedures
  • Provide case management and program support for the Dynamic Currency Conversion compliance program
  • Establish and leverage relationships with key stakeholders to identify opportunities and address vulnerabilities
  • Interface with customers, both internal and external, to effectively communicate and educate on program rules, procedures and best practices
  • Create presentation materials to socialize and communicate compliance strategies, plans and priorities
  • Identify regional or global trends and develop key performance metrics and reporting
  • Complete ad hoc requests, participate in special projects as required, and provide cross-functional support as needed

All About You
  • Strong payments industry expertise and understanding of European acceptance landscape
  • Solid project management skills, highly organized with strong attention to detail, operational proficiency
  • Superior written and verbal communication skills
  • Strategic thinker with robust analytical and problem-solving skills
  • Must be able to work independently in developing and mapping out solutions
  • Must be able to work in a fast paced and dynamic environment, handle multiple tasks, consistently meet established deadlines, and deliver exceptional results
  • Excellent PC skills including proficiency in Microsoft Excel, Word, PowerPoint, and Access
  • Experience in risk management disciplines

Due to COVID-19, most of our employees are working from home. We’ve implemented a virtual hiring process and continue to interview candidates by phone or video and are onboarding new hires remotely. We value the safety of each member of our community because we know we’re all in this together.

Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

If you require accommodations or assistance to complete the online application process, please contactreasonable.accommodation@mastercard.comand identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All Activities Involving Access To Mastercard Assets, Information, And Networks Comes With An Inherent Risk To The Organization And Therefore, It Is Expected That The Successful Candidate For This Position Must

Every person working for, or on behalf of, Mastercard is responsible for information security.
  • Abide by Mastercard’s security policies and practices;
  • Ensure the confidentiality and integrity of the information being accessed;
  • Report any suspected information security violation or breach, and
  • Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
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마감 시간: 10-01-2026

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